New PC from Dell - Certificate of Authenticity / Product Key label is NOT installed on the box. RRS feed

  • Question

  • I have an MCSA, MCP, etc... but got out of Network Management World in 2004, so I'm a little "rusty" in the Tech world now.  That being stated...

    I just purchased a new PC from a PC manufacturer.  I will call them...Well, Inc.  I found and purchased one with a Windows 7 Professional 64 bit Operating System installed.  When I opened the box, I found that the Certificate of Authenticity / Product Key label is NOT on the CPU anywhere.  The COA/Product Key is NOT on the Restore and Recovery CD, either.  Which brings me to two questions:

    1. Is it NOT a legal requirement for Dell to install a COA/Product Key on the outside of the box for Windows 7 Professional (or at least on their "Recovery CD"?

    2. If I find myself having to reinstall the Operating System (i.e., hard drive failure, motherboard failure, super-bad virus), won't I need the Windows 7 Professional Product Key to reinstall the OS and validate as genuine? 

    From experience, getting help from Well, Inc. is like pulling teeth with a pair of tweezers with blinders on.  It will take several thousand e-mails and several months for them to correct what I see as a problem.  Based on that fact, it might be easier to ship the unit back and request another one... one that has a COA/Product Key label attached to the box, or at least on the "Recovery/Restore CD."  Am I missing something here?  Can you elaborate/educate this "rusty" old timer?

    Sunday, October 1, 2017 7:45 AM

All replies

  • Hi,

    For DELL issue, I’m afraid your best bet is contacting DELL support for further help, they are the best resource to troubleshoot this issue.


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    • Proposed as answer by Tony_Tao Monday, October 16, 2017 6:13 AM
    Monday, October 2, 2017 2:51 AM