locked
BSOD and then black screen every time i turn laptop on. RRS feed

  • General discussion

  • Please if someone could help me , this is my problem.
    I have recently plugged my laptop into a hdm cable through a tv monitor to watch a tv show , and right after that, when i restarted the laptop , i had a blue screen , saying something about graphic driver failure ...
    From that point , every time i turn on the laptop , i have a black screen , not showing absolutely anything. I can hear the laptop working , but i dont think its doing anything really. Since num lock isnt on , nor caps lock could be turned anyhow. 
    After like 100-150 turning on and off , i get 1 sucessfull normal screen where i could enter windows , and do whatever i want. 
    I am no longer getting any blue screens , but i am getting a blank monitor.  Its not black as in that its working and having a black color , its just not turned on.
    I tried reinstalling amd control center and all the drivers , but it didnt work.  I dont know how to reinstall windows cause if i restart it this time , it will take me 150 tries to enter the boot mode , and then another 150 to start the cd (last try wasnt sucessful , since my primary boot is dvd , and both windows cd's didnt work for some reason, it just turns on and nothing else)

    Today i have gotten this message when i got in


    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 116
      BCP1: FFFFFA800565D010
      BCP2: FFFFF8800441C31C
      BCP3: 0000000000000000
      BCP4: 0000000000000002
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\123014-37471-01.dmp
      C:\Users\Arsa\AppData\Local\Temp\WER-96159-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    I normally fix my laptop myself always , but this is beyond me... i tried also removing the battery , holding power key for 1 min as suggested by forums on google , but it didnt work.
    So , could anyone help me anyhow  ? Please ?
    Thanks :/
    Tuesday, December 30, 2014 5:43 PM

All replies

  • Hi,

    When you encounter a BSOD (Blue Screen of Death) in Windows the computer will save information regarding the error message in a log file. This log file or minidump file is saved in the Minidump subdirectory under Windows (C:\Windows\MiniDump). Generally the information saved in this minidump file can help pinpoint the cause of the blue screen error message and help you in resolving the problem.

    Please upload this dump file to your OneDrive and post the download link here.


    Roger Lu
    TechNet Community Support

    Wednesday, December 31, 2014 9:39 AM
  • Thanks for your reply , i have tried uploading the raw file @ onedrive , but it didnt work , then i transfered it to desktop and i could compress it.
    here it is 
    https://onedrive.live.com/redir?resid=DDC133290EEE8F84%212436

    (i tried opening it , but all i get are some weird codes)
    A blue screen occured today aswell , took me 5 times to turn the laptop on this time.
    Thanks in advance

    Wednesday, December 31, 2014 10:38 AM
  • help :) ?
    Thursday, January 1, 2015 4:06 PM
  • Hi,

    To share file with OneDrive, you can refer to the contents of the link below for more details:

    http://windows.microsoft.com/en-us/onedrive/share-file-folder

    After that, repost the liink again.


    Roger Lu
    TechNet Community Support

    Friday, January 2, 2015 2:11 AM
  • You need to share the file with everyone.

    Place the cursor on Files and click on Upload.

    A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.

    A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.

    Click on Share and then click on Get a Link.

    Click on Public

    Click on Create Link

    Click on Everyone under Shared with.

    Click on Shorten.

    Place the cursor in the shortened link, right click and select Copy.

    Paste into your reply to these forums.

    Click on Done.

    It is important to Paste the link before clicking on Done to avoid pasting the wrong link.

    To post a link, access your OneDrive where you placed the files to be shared. Place the cursor in the Address Bar, right click and select Select All. Right click again and select Copy to place the address in your Clipboard. Place the cursor in an open message here, right click and select Paste.


    Hope this helps, Gerry

    Friday, January 2, 2015 5:40 PM
  • Here it is
    http://1drv.ms/1tHxfdM
    Also , id like to place an update on this. After like 1250 tries to turn on my computer where only 5 of them  have worked , it seems to be working fine now.
    The minidump i had has cleared away , and i cant get it anymore , but luckily had it transfered to desktop so i can share it with you guys again.
    Friday, January 2, 2015 6:56 PM
  • Another update... the issue is back .. now the laptop actually turns on , before was just a black screen with fans spinning. Now the actual numb lock turns on , and i can hear windows sound from the log on screen. 
    Still cant turn on the laptop with screen at once , and i have been trying for the last 40 mins :(
    Friday, January 2, 2015 9:53 PM
  • WARNING: Whitespace at end of path element
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols 
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03804000 PsLoadedModuleList = 0xfffff800`03a47890
    Debug session time: Wed Dec 31 05:10:39.471 2014 (UTC - 5:00)
    System Uptime: 0 days 8:16:07.391
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800480a4e0, fffff88004a0b31c, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b31c )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800480a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004a0b31c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+b31c
    fffff880`04a0b31c 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`042f1888 fffff880`1030b134 : 00000000`00000116 fffffa80`0480a4e0 fffff880`04a0b31c 00000000`00000000 : nt!KeBugCheckEx
    fffff880`042f1890 fffff880`1030ae3e : fffff880`04a0b31c fffffa80`0480a4e0 fffffa80`0685ad50 fffffa80`067c3410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`042f18d0 fffff880`103b2f13 : fffffa80`0480a4e0 00000000`00000000 fffffa80`0685ad50 fffffa80`067c3410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`042f1900 fffff880`103dccf1 : 00000000`ffffffff 00000000`001d1cd5 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`042f19e0 fffff880`103db437 : 00000000`00000102 00000000`00000001 00000000`001d1cd5 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`042f1a10 fffff880`103ae2d2 : ffffffff`ff676980 fffffa80`067c3410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`042f1ab0 fffff880`103daff6 : 00000000`00000000 fffffa80`0583c2f0 00000000`00000080 fffffa80`067c3410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`042f1bc0 fffff800`03b1573a : 00000000`fffffc32 fffffa80`03fb6610 fffffa80`03fa9040 fffffa80`03fb6610 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`042f1c00 fffff800`0386a8e6 : fffff800`039f4e80 fffffa80`03fb6610 fffff800`03a02cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`042f1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+b31c
    fffff880`04a0b31c 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+b31c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  546a3644
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    
    fffff880`04a00000 fffff880`04a93000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Mon Nov 17 12:54:12 2014 (546A3644)
        CheckSum:         00090738
        ImageSize:        00093000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    
    6: kd> lmsmnt
    start             end                 module name
    fffff880`0501e000 fffff880`05063000   a78vk969 a78vk969.SYS Tue Jul 14 17:12:55 2009 (4A5CF4D7)
    fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Sat Nov 20 04:19:16 2010 (4CE79294)
    fffff880`046e0000 fffff880`04769000   afd      afd.sys      Fri May 30 02:45:48 2014 (5388291C)
    fffff880`050a1000 fffff880`050b7000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
    fffff880`00dda000 fffff880`00de5000   amdxata  amdxata.sys  Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    fffff880`06872000 fffff880`0687c000   aswHwid  aswHwid.sys  Thu Nov 06 07:55:01 2014 (545B6FA5)
    fffff880`04481000 fffff880`0448b000   aswKbd   aswKbd.sys   Thu Nov 06 07:53:07 2014 (545B6F33)
    fffff880`06ee1000 fffff880`06f03000   aswMonFlt aswMonFlt.sys Thu Nov 06 07:53:07 2014 (545B6F33)
    fffff880`01379000 fffff880`013e9000   aswNdisFlt aswNdisFlt.sys Thu Nov 06 07:55:50 2014 (545B6FD6)
    fffff880`04769000 fffff880`04783000   aswRdr2  aswRdr2.sys  Thu Nov 06 07:54:02 2014 (545B6F6A)
    fffff880`01bd1000 fffff880`01be4000   aswRvrt  aswRvrt.sys  Thu Nov 06 07:53:22 2014 (545B6F42)
    fffff880`044c8000 fffff880`045cc000   aswSnx   aswSnx.sys   Fri Nov 21 06:17:12 2014 (546F1F38)
    fffff880`04400000 fffff880`04471000   aswSP    aswSP.sys    Thu Nov 06 08:09:55 2014 (545B7323)
    fffff880`06f1c000 fffff880`06f3b000   aswStm   aswStm.sys   Thu Nov 06 08:11:00 2014 (545B7364)
    fffff880`01b8e000 fffff880`01bd1000   aswVmm   aswVmm.sys   Thu Nov 06 07:53:31 2014 (545B6F4B)
    fffff880`00fed000 fffff880`00ff6000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
    ............
    
     SCSIPORT SCSIPORT.SYS Sat Nov 20 05:34:01 2010 (4CE7A419)
    fffff880`074e2000 fffff880`074ed000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
    fffff880`01ab1000 fffff880`01ab9000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
    fffff880`0107f000 fffff880`011a5000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
    fffff880`07910000 fffff880`079a8000   srv      srv.sys      Thu Apr 28 23:06:06 2011 (4DBA2B1E)
    fffff880`078a7000 fffff880`07910000   srv2     srv2.sys     Thu Apr 28 23:05:46 2011 (4DBA2B0A)
    fffff880`074ed000 fffff880`0751e000   srvnet   srvnet.sys   Thu Apr 28 23:05:35 2011 (4DBA2AFF)
    fffff880`04e85000 fffff880`04e86480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
    fffff880`01800000 fffff880`019ff000   tcpip    tcpip.sys    Fri Apr 04 21:26:44 2014 (533F5BD4)
    fffff880`0751e000 fffff880`07530000   tcpipreg tcpipreg.sys Wed Oct 03 12:07:26 2012 (506C62BE)
    fffff880`01a53000 fffff880`01a60000   TDI      TDI.SYS      Sat Nov 20 04:22:06 2010 (4CE7933E)
    
    Although your ATI Display driver is flagged as the culprit in this crash, there is a module, a78vk969.SYS that is loading, and try as may, I can't get ay hits when i do a Google, search. To me, that raises the malware "red flag" 
    
    I suggest that you download, update, and run a complete scan with  Malwarebytes, free version.If you get a hit, remove it, reboot and repeat the scan untill it runs clean.
    
    When you are done scanning, check the image path below to see if this driver is still present and if it is, Download autoruns and run it.Locate the driver, right click on it and disable it. See usage video below.
    
    Image path: \SystemRoot\System32\Drivers\a78vk969.SYS
    
    When autoruns has finished scanning, click options at the top of the page....
    
    See more...
    
    How to use Autoruns.
    https://www.youtube.com/watch?v=HhtSDsQYi28 
    
    Download autoruns
    http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx  
    
    Also,Please uninstall sptd.sys
    
    sptd.sys: http://sysnative.com/drivers/driver.php?id=sptd.sys 
    If you continue to crash, uninstall the current version of ATI Display driver and install a version that is a little bit older.(from you computer maker)
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    



    • Edited by XP ROCKS Saturday, January 3, 2015 12:10 AM
    Saturday, January 3, 2015 12:02 AM
  • Hi , thanks for your reply , anyways
    I have ran malwarebytes after the crash , and it found nothing , i have also uninstalled video card drivers , and re installed them , and it didn't work then aswell.
    Now its impossible to try anything ,cause the monitor wont turn on no matter how hard i try.
    I had put this into the hands of a computer repair guy in my building...i guess ill keep you up with updates..
    thanks again
    Saturday, January 3, 2015 11:17 AM
  • Hi Arsa92.

    Good thing you gave laptop to the repair guys. They might be able to find the cause for this strange behavior.

    I assume this is a hardware failure, and with turning it on and off constantly, you unfortunately might damaged a component like HDD (I hope that everything is fine tho).


    Please click on Propose As Answer or to mark this post as and helpful for other people. This posting is provided AS-IS with no warranties, and confers no rights.

    Saturday, January 3, 2015 11:46 AM
  • I have thought the same , so i just gave up on trying ...
    I have heard memory stick might have to be replaced or something... ill tell him im even up for a fresh w7 reinstall , but i dont know how would he be able to do that since theres no picture :/
    Will keep u guys updated
    Saturday, January 3, 2015 12:08 PM
  • Well, if it would be a faulty RAM stick, then you would not have any issues with display.

    Not sure what could have happened, but since you told us that this problem started to show after you plugged hdmi cable into laptop.

    So in my opinion, it would be either a graphic card, display, or hdmi jack. But I could be wrong.

    Lets wait what the guys will say.


    Please click on Propose As Answer or to mark this post as and helpful for other people. This posting is provided AS-IS with no warranties, and confers no rights.

    Saturday, January 3, 2015 12:15 PM
  • Please identify your Toshiba Model number using the information in this link:
    http://support.toshiba.com/support/modelHome?freeText=3478403

    Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.
    http://www.nirsoft.net/utils/driverview.html

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive, share with everyone and post a link here. Please say if the report has been obtained in safe mode. The request for a copy of this file is additional to answering the question about make and model.


    Hope this helps, Gerry


    Saturday, January 3, 2015 12:45 PM
  • the repair guy i took the laptop to , told me that he isnt sure what the problem is , cause he tried replacing the ram sticks , and he said , and i quote 'it wont turn on, i don't know what to do'  
    He said that he might be able to fix it by replacing motherboard or something , that it might be burned out or something..but he also is not sure , and that it would be a long process. 
    I think ill send it to the official repair service i bought the laptop from , but i could do it in like 5 days , since its a 4 hour ride to there :/
    It still shows lights when turned on , num lock , and caps lock can be turned on aswell while its on. But screen blank(no power on it what so ever) :(
    Wednesday, January 7, 2015 12:38 AM
  • okay , went to official care center ...they are charging me 90 euros for repairing the main board (and they didnt tell me what was the exact problem) and thats it.
    Friday, January 16, 2015 4:18 PM
  • Arsa, if it is a display issue there is really nothing you can do outside of replacing the motherboard (considering it's a laptop and the video card is integrated) If you ever run into an issue with a laptop that you think reinstalling Windows would help, you can try to boot from the recovery drive.

    Most (if not all) laptops come with a hidden recovery partition. You can boot from this by pressing one of the F keys on bootup (for my laptop it's F4) This will boot straight into the recovery partition and give you the option to repair or completely reinstall Windows. Good luck with the motherboard repair. 

    Friday, January 16, 2015 7:06 PM
  • quick update , my laptop was serviced , they 'fixed' the motherboard , and it worked for 3 more days before it failed to turn on the screen again , so now its useless as they say and cannot be fixed. I got 50 euros for the parts in a private service store for it. Laptop was worth 700 eurs.  2 years ...eh... 

    Monday, February 23, 2015 10:59 AM