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IE 10 Crashes When Printing using Oracle/Micros Opera PMS 5.0 RRS feed

  • Question

  • When printing using IE 10 and the Oracle/Micros Opera PMS 5.0 IE 10 crashes. The event viewer description is as follows:

    Log Name:      Application
    Source:        Application Error
    Date:          3/26/2015 8:06:46 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      HxLKPNYDTxxx010
    Description:
    Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17267, time stamp: 0x54e7f156
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
    Exception code: 0xc0000374
    Fault offset: 0x000ce653
    Faulting process id: 0xd9c
    Faulting application start time: 0x01d0678301c31079
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 92b5b0a1-d3b0-11e4-b5e3-c4346b66e134
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-03-26T12:06:46.000000000Z" />
        <EventRecordID>607</EventRecordID>
        <Channel>Application</Channel>
        <Computer>HxLKPNYDTxxx010</Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>10.0.9200.17267</Data>
        <Data>54e7f156</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.17514</Data>
        <Data>4ce7ba58</Data>
        <Data>c0000374</Data>
        <Data>000ce653</Data>
        <Data>d9c</Data>
        <Data>01d0678301c31079</Data>
        <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>92b5b0a1-d3b0-11e4-b5e3-c4346b66e134</Data>
      </EventData>
    </Event>

    Can anyone help with this issue?

    Thursday, March 26, 2015 3:04 PM

Answers

  • Hi lan9710,

    What is the present windows version you are using ?

    "the Oracle/Micros Opera PMS 5.0 IE 10 crashes"
    Is the Oracle/Micros Opera PMS 5.0 a system developed by Oracle or a web application ?
    Do you mean the Internet Explorer 10 is installed in the Oracle/Micros Opera PMS 5.0 and the Internet Explorer will crash when we try to print or it is a web application and the Internet Explorer 10 will crash when we try to print from this application ? Can we print from the Internet Explorer 10 before ?Can we print from other websites ?

    We can try the following steps to have a troubleshoot :
    1.Clear the temporarily files cache to have a check .
    Tools\Safety\Delete Browsing History
    2.To verify whether it is caused by add-ons ,we can open the Internet Explorer 1o without add-ons to have a check .
    To open the Internet Explorer 10 without add-ons :run “iexplore.exe -extoff”.
    If it is caused by the add-ons ,we can enable the add-ons one by one to navigate the culprit.
    3.If the issue persists ,reset the Internet Explorer 10 to have a check .(Tools \Internet Options\Advanced \Reset)

    Considering this issue may be related to the Oracle/Micros Opera PMS 5.0 and we are not familiar with it ,there may be compatibility issue here.It is recommended to look for help from the Oracle Forum  .

    Best regards

    Friday, March 27, 2015 7:21 AM
    Moderator

All replies

  • Hi lan9710,

    What is the present windows version you are using ?

    "the Oracle/Micros Opera PMS 5.0 IE 10 crashes"
    Is the Oracle/Micros Opera PMS 5.0 a system developed by Oracle or a web application ?
    Do you mean the Internet Explorer 10 is installed in the Oracle/Micros Opera PMS 5.0 and the Internet Explorer will crash when we try to print or it is a web application and the Internet Explorer 10 will crash when we try to print from this application ? Can we print from the Internet Explorer 10 before ?Can we print from other websites ?

    We can try the following steps to have a troubleshoot :
    1.Clear the temporarily files cache to have a check .
    Tools\Safety\Delete Browsing History
    2.To verify whether it is caused by add-ons ,we can open the Internet Explorer 1o without add-ons to have a check .
    To open the Internet Explorer 10 without add-ons :run “iexplore.exe -extoff”.
    If it is caused by the add-ons ,we can enable the add-ons one by one to navigate the culprit.
    3.If the issue persists ,reset the Internet Explorer 10 to have a check .(Tools \Internet Options\Advanced \Reset)

    Considering this issue may be related to the Oracle/Micros Opera PMS 5.0 and we are not familiar with it ,there may be compatibility issue here.It is recommended to look for help from the Oracle Forum  .

    Best regards

    Friday, March 27, 2015 7:21 AM
    Moderator
  • Hi,

    I'm having the same issue, were you able to solve this? Do you remember how?

    Thanks

    Friday, August 19, 2016 11:29 AM
  • Not sure if anyone got to the bottom of this problem but this is almost certainly related to an Opera client side compatibility issue. I'd recommend a full removal and reinstall of Opera on the affected workstation and reach out to Oracle if further assistance is required.

    I have seen this on previous versions of IE.


    Kalpesh Khetani

    Wednesday, November 30, 2016 9:41 AM