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Unable to perform any Windows 7 updates After Clean Install RRS feed

  • Question

  • Hello, this is my first time posting on this forum, so please excuse me if this is miscategorized or if I made any mistakes.

    I am having issues installing updates on Windows 7 Home Premium 64-bit with Service Pack 1 (I used a reinstallation DVD created from a genuine ISO download of Windows 7 Home SP1, straight from the Microsoft website). It is rather complicated, but here's a rundown of the issues I've experienced and failed repair attempts.

    I had a laptop that I was getting running for a friend of mine. He needed Windows 7 Home reinstalled. I wiped the hard drive, reinstalled Windows, and everything seemed to go fine. Windows successfully activated/validated. The internet worked fine and I had no issues EXCEPT with Windows Update. After over a week and trying all the "fixes" mentioned below, I gave up. Now, I am having the exact same issue on 2 desktop PC's that I just got running.

    Here's what I tried and how the computers reacted:

    • Windows Automatic Updating is turned on, but never updates
    • Manual update attempts hang on "searching for updates"
    • Upon attempting to close the update window, it "stops responding."
    • Stopping and restarting the wuauserv & bits and deleting the C:/Windows/SoftwareDistribution content does not help
    • Tried resetting the Windows Update components, to no avail
    • Ran sfc/scannow with no improvement
    • Tried 2 different discs and 2 separate ISO file downloads, no difference
    • Tried 3 different DVD drives, no difference
    • Tried creating/using a bootable USB flash drive with the OS, still no difference
    • Tried several various standalone updates, all hang and don't go anywhere
    • Tried many individual updates, none would install
    • Tried a few different Microsoft "Fix It" tools, none helped
    • Reinstalled Windows 7 several times, even onto different hard drives, with no improvement
    • Tried updating both over WiFi and via a direct Ethernet connection, no difference
    • Checked/reset both the modem and router, no difference
    • Download speeds are about 66 Mbps, upload about 4.3 Mbps
    • Tried installing with a completely different (purchased) Windows 7 Home Premium reinstall DVD, no help
    • Let the updating run up to approx. 24 hours, still stuck
    • This wasn't all in one or 2 days. This has been an ongoing problem for about a month now
    • Tried clean-installing Windows 7 Home on 3 completely different computers, all cannot/will not update
    • Tried installing Windows both while connected to the internet and without being connected, no difference
    • Checked the Device Manager, all devices are installed and operable
    • Device Manager also fails to download device driver updates; they hang as well
    • Internet downloads and all websites work great. I can play videos, games, music, etc. They all function properly
    • Tried installing updates after switching to different RAM, no improvements
    • Tried to just download the Windows 10 update/upgrade. It downloads fully and gets all the way to 99% installation before it too hangs.
    • I probably tried several other things as well, but my mind is turning to mush from this frustration and I can't remember every single action taken.

    I work on computers a little here and there but I am only self-taught and still learning. I have tried everything I can find and think of to fix this and rule out as many variables as possible. I am completely stumped and I'm not sure what else I can do. Any help is very much appreciated, and thanks in advance.

    Saturday, June 4, 2016 12:42 AM

Answers

  • Endless searching for updates by a new Windows 7 installation is a known problem. There are many discussion of this in the community forums.  

    One solution is described here -
    Sticking with Windows 7? The forecast calls for pain
    http://www.zdnet.com/article/sticking-with-windows-7-the-forecast-calls-for-pain/
    Note with respect to this solution I have found it sufficient to do only KB3102810

    The second solution is

    First download and install   
    April 2015 servicing stack update for Windows 7 and Windows Server 2008 R2
    https://support.microsoft.com/en-us/kb/3020369

    AND

    Download and run the recently released Windows 7 Roll Up.
    Convenience rollup update for Windows 7 SP1 and Windows Server 2008 R2 SP1
    https://support.microsoft.com/en-us/kb/3125574

    Saturday, June 4, 2016 3:39 PM

All replies

  • Hi, thanks for the quick reply. I looked and I do have update agent version 7.6.7600.320 (slightly different than the one mentioned) installed. However, when trying to install the first KB update listed (KB3145739) it automatically launches the "Windows Update Standalone Installer" and it, too, just hangs. That's one of my biggest issues with this whole thing is because I'm looking up all these KB updates and fixes, but absolutely nothing will even install. All it does is hang there. I need a fix just to be able to install fixes...

    Saturday, June 4, 2016 2:01 AM
  • Endless searching for updates by a new Windows 7 installation is a known problem. There are many discussion of this in the community forums.  

    One solution is described here -
    Sticking with Windows 7? The forecast calls for pain
    http://www.zdnet.com/article/sticking-with-windows-7-the-forecast-calls-for-pain/
    Note with respect to this solution I have found it sufficient to do only KB3102810

    The second solution is

    First download and install   
    April 2015 servicing stack update for Windows 7 and Windows Server 2008 R2
    https://support.microsoft.com/en-us/kb/3020369

    AND

    Download and run the recently released Windows 7 Roll Up.
    Convenience rollup update for Windows 7 SP1 and Windows Server 2008 R2 SP1
    https://support.microsoft.com/en-us/kb/3125574

    Saturday, June 4, 2016 3:39 PM