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Backup to tape failed RRS feed

  • Question

  • Hi, on some protection group when trying backup to Tape i get error:

    The operation failed because of a protection agent failure. (ID 998 Details: The request failed due to a fatal device hardware error (0x800701E3))

    any advise how to solve it?

    Thursday, October 22, 2020 7:55 AM

All replies

  • Hi,

    It looks like there is some issue with the Tape device itself, could you please check the tape drive status if it is showing online ? Also please check if the tape drive/Library is supported with your DPM version. Refer supported tape libraries:

    https://docs.microsoft.com/en-us/system-center/dpm/dpm-compatible-tape-libraries?view=sc-dpm-2019

    If it is supported, make sure you have latest driver installed. 

    Regards
    Aayoosh Moitro


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, October 22, 2020 8:09 AM