Backup to tape failed RRS feed

  • Question

  • Hi, on some protection group when trying backup to Tape i get error:

    The operation failed because of a protection agent failure. (ID 998 Details: The request failed due to a fatal device hardware error (0x800701E3))

    any advise how to solve it?

    Thursday, October 22, 2020 7:55 AM

All replies

  • Hi,

    It looks like there is some issue with the Tape device itself, could you please check the tape drive status if it is showing online ? Also please check if the tape drive/Library is supported with your DPM version. Refer supported tape libraries:

    If it is supported, make sure you have latest driver installed. 

    Aayoosh Moitro

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    Thursday, October 22, 2020 8:09 AM