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Update caused documents to not show black lines/borders when viewing/printing in IE7 RRS feed

  • Question

  • When attempting to view documents via IE, they are no longer displaying black lines/borders and instead is displaying blank space. Everything was fine before an update was pushed out. I was hoping to find a solution other than uninstall/reinstall IE7. I believe the update to blame is kb2416400, however I would prefer not to jump into uninstalling updates unless positive. 

    Thank you.

    Wednesday, December 22, 2010 5:51 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    First, let us troubleshot the issue in IE without add-on mode to check the result.

     

    1.Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons).

     If your browser appears to be working properly in Internet Explorer (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems.

     

    2.To isolate the specific browser add-on that is contributing to the issue, you can use IE’s Manage Add-ons feature to pick specific add-ons to disable:

     

     a.Click Tools -> Internet Options.

     b.Click the Programs tab, then Manage add-ons (see figure below):

     

    Note: The Manage Add-ons option under Tools is disabled in No Add-ons mode so you must go to Internet Options, Programs, Manage add-ons to manually enable/disable add-ons.

     

     c.Select an add-on in the Name list, and then click Disable.

     d.Click OK, OK again, OK again and then close IE.

     

    3.Restart IE normally and see if your problem is resolved.

     a.If it is, you should uninstall the specific add-on via Control Panel’s Add/Remove Programs or the applications own uninstaller.

     b.If the problem persists, you will need to repeat steps 1-3 until you have identified the specific add-on causing the problem.

     

    Tip: Disable several add-on’s at once to speed up your process of elimination.

     

    If the issue persists in no add-on mode, refer to http://support.microsoft.com/kb/923737 to reset IE.

     

    In case this issue is caused by conflict with certain third party software especially your antivirus software, prepare clean boot to troubleshoot.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

     

    Best Regards

    Magon Liu


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    Friday, December 24, 2010 9:25 AM
    Moderator