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MISSING A PRINTER DRIVER? RRS feed

  • Question

  •  I am having trouble adding an HP Officejet 5740 wireless printer to my Dell Latitude 211o computer?

    Wednesday, December 30, 2015 12:18 AM

Answers

All replies

  • Have you completely removed the current driver and installed the newest driver available from HP?

    Care to tell us more?


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, December 30, 2015 12:19 AM
    Moderator
  • Hi,

    I have received your issue. Please first go to the manufacturer website to download the latest driver for your printer.

    http://support.hp.com/us-en/product/HP-Officejet-5700-e-All-in-One-Printer-series/6617253/model/6617254/drivers

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    After that, follow the steps in the link below to know how to add a printer.

    http://windows.microsoft.com/en-us/windows/install-printer#install-printer=windows-7

    Hope it will be helpful to you.

    Best Regards

    Simon


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, December 31, 2015 7:30 AM
    Moderator
  • Hi,
    We wonder if there is any luck your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.
    Best Regards,
    Simon

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, January 6, 2016 7:46 AM
    Moderator