Hi,
Please try to install MicroStrategy in
Clean Boot mode for test.
Also, please capture a screenshot about this error for us:
How to capture a screenshot
=========================
1)
Press the Print Screen key (PrtScn) on your keyboard.
2)
Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.
3)
In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".
4)
The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
5)
Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click “Desktop” on the left pane and then click "Save".
6)
Then
Upload to SkyDrive.
Alex Zhao
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