Incident Classificaiton Category View RRS feed

  • Question

  • Hello,

    Currently we have setup our incident classificaiton in a 3 tier type of way (1 parent and 2 childs for example Hardware-->Accessories-->Mouse)

    I created a custom view to show the classification category however it does not show the full tier path.  With the example above instead of sohwing the full path it will display Mouse.  Our analysts will have to double click the IR to see the full path which can be time consuming. 

    How can I have the full path displayed on a custom view?

    I anticipate your replies.



    Tuesday, September 17, 2013 2:55 PM

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