locked
New email sound notification not working RRS feed

  • Question

  • We are using Windows Server 2016 TS VMs + Office 365 ProPlus. When we are receiving new emails, there is no sound notifications. However there is sound notifications for meetings.


    Regards, Firoz Ahmad (Cheeeeeerrrrssssss)

    Tuesday, June 23, 2020 11:01 AM

All replies

  • Hi ,

    Before going further, please make sure you have upgraded your windows and Outlook 365 to the latest version.

    Is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?
    Can you receiving desktop alert normally when receiving new emails?

    In order to conduct further researches on your issue, it is suggested to follow the steps below to create a new rule in Outlook and see if it works:

    1. Click Home > Move > Rules > Manage Rules and Alerts
    2. Create a new rule like below
    3. Restart your Outlook client to test

    If the issue still continues, please try repairing your Office installation.

    Besides, as I know your windows settings may also cause issues like this, please check the workarounds in this thread and see if there is any difference.

    Hope this can be helpful.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, June 24, 2020 6:43 AM
  • Hi ,

    Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, June 25, 2020 8:38 AM