DPm 2019 can't see a tape on my second drive RRS feed

  • Question

  • No library . I have 2 drives. Its not the tape. The drive was working fine before reformatting and upgrading to DPM 2019.

    One drive can see the tape just fine in DPM. The other Drive can't see squat and just shows up as idle.

    Identical setup on another DPm 2019 server with server 2019 standard and the drives work fine.

    Microsoft Support just giving me the runaround right now by telling me to erase the tape.

    any help would be much appreciated.

    Thank You,


    Friday, December 20, 2019 11:45 PM

All replies

  • Hi Jerry,

    The drive showing idle is normal, you need to check that you have the correct drivers installed for tape drive.

    Check the Device Manager to check the drivers being used for the tape drives.

    Best regards,

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    Saturday, December 21, 2019 9:18 AM