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Computer randomly restarts [2014] [WINDOWS 7] RRS feed

  • Question

  • My Computer is randomly restarting, it says that it restarted unexpectedly and in the minor detail the give it is due to "BlueScreen" please help [home built not store brought]
    Sunday, July 20, 2014 12:33 AM

All replies

  • We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    Sunday, July 20, 2014 1:12 AM