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different accounts RRS feed

  • Question

  • I, m using my Dutch healthvault account for several years, until recently on my PC. I now started a paralel version for the iphone. After login on my mobile i am connected to an old healthvault US account. It doesn't sync with mij Dutch account, althought the same login. There are no medical dates in it. So I can't use Healthvault on my mobile. Why can't i get my own NL-account on the device?

    Regards

    Friday, October 4, 2013 12:49 PM

Answers

  • Hello

    I apologize for the delay in responding to your question.  The best way to resolve this issue is to contact HealthVault Support (http://support.microsoft.com/ph/15242/) . Please tell them that you have already posted on the forum and to escalate the issue.  They will need the email addresses that you use for both of your accounts.

    thanks

    Tomas

    MS HealthVault Support

    • Marked as answer by Tomas El Thursday, October 10, 2013 7:06 PM
    Thursday, October 10, 2013 7:06 PM

All replies

  • Hello

    I apologize for the delay in responding to your question.  The best way to resolve this issue is to contact HealthVault Support (http://support.microsoft.com/ph/15242/) . Please tell them that you have already posted on the forum and to escalate the issue.  They will need the email addresses that you use for both of your accounts.

    thanks

    Tomas

    MS HealthVault Support

    • Marked as answer by Tomas El Thursday, October 10, 2013 7:06 PM
    Thursday, October 10, 2013 7:06 PM
  • You may also be able to resolve your issue with the help of this Knowledge Base article: http://support.microsoft.com/kb/2848275

    ("Simplify your sign-in when you have both US and UK accounts")

    -Kathy-

    Tuesday, October 15, 2013 7:12 PM