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WSUS issue - only servers are reporting, not a single Windows 7 machine shows up in the MMC console RRS feed

  • Question

  • I installed WSUS (Version: 3.2.7600.226) on a Server 2008 R2 box - i have the settings in the group policy editor set up correctly (since the servers are reporting, i know those settings are correct). Not a single Windows 7 machine is showing up in the MMC console and nothing i'm finding on Google is pointing me in the right direction to resolve this.

    Apparently it's Windows 7 Professional that is not playing nice with WSUS, i have a laptop with Windows 7 Ultimate version and it hooked into WSUS just fine.....

    Any help is most certainly appreciated.

    Thank you

    Wednesday, October 8, 2014 3:23 PM

Answers

  • 2014-10-08 02:51:54:709 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.

    Apparently these clients are unable to resolve the FQDN keywest.aipllc.local.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Steven_Lee0510 Thursday, October 23, 2014 2:41 AM
    Thursday, October 9, 2014 3:49 AM

All replies

  • here is the WSUS log from one of the Windows 7 clients:

    2014-10-08 02:51:52:061 1144 1928 AU #############
    2014-10-08 02:51:52:061 1144 1928 AU ## START ##  AU: Search for updates
    2014-10-08 02:51:52:061 1144 1928 AU #########
    2014-10-08 02:51:52:069 1144 1928 AU <<## SUBMITTED ## AU: Search for updates [CallId = {5927E412-9542-477B-92B5-3D0C75ABC1A1}]
    2014-10-08 02:51:52:070 1144 15ec Agent *************
    2014-10-08 02:51:52:070 1144 15ec Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-10-08 02:51:52:070 1144 15ec Agent *********
    2014-10-08 02:51:52:070 1144 15ec Agent  * Online = Yes; Ignore download priority = No
    2014-10-08 02:51:52:070 1144 15ec Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-10-08 02:51:52:070 1144 15ec Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-10-08 02:51:52:070 1144 15ec Agent  * Search Scope = {Machine}
    2014-10-08 02:51:52:140 1144 15ec Setup Checking for agent SelfUpdate
    2014-10-08 02:51:52:141 1144 15ec Setup Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320
    2014-10-08 02:51:54:709 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 02:51:54:709 1144 15ec Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 02:51:54:709 1144 15ec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 02:51:54:709 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 02:51:54:710 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 02:51:54:710 1144 15ec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 02:51:56:976 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 02:51:56:977 1144 15ec Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 02:51:56:977 1144 15ec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 02:51:56:977 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 02:51:56:977 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 02:51:56:977 1144 15ec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 02:51:59:244 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 02:51:59:244 1144 15ec Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 02:51:59:245 1144 15ec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 02:51:59:245 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 02:51:59:245 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 02:51:59:245 1144 15ec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 02:52:01:512 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 02:52:01:513 1144 15ec Misc WARNING: DownloadFileInternal failed for https://keywest.aipllc.local:8531/selfupdate/wuident.cab: error 0x8024402c
    2014-10-08 02:52:01:513 1144 15ec Setup FATAL: DownloadCab failed, err = 0x8024402C
    2014-10-08 02:52:01:513 1144 15ec Setup WARNING: SelfUpdate check failed to download package information, error = 0x8024402C
    2014-10-08 02:52:01:513 1144 15ec Setup FATAL: SelfUpdate check failed, err = 0x8024402C
    2014-10-08 02:52:01:513 1144 15ec Agent  * WARNING: Skipping scan, self-update check returned 0x8024402C
    2014-10-08 02:52:01:608 1144 15ec Agent  * WARNING: Exit code = 0x8024402C
    2014-10-08 02:52:01:608 1144 15ec Agent *********
    2014-10-08 02:52:01:608 1144 15ec Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-10-08 02:52:01:608 1144 15ec Agent *************
    2014-10-08 02:52:01:608 1144 15ec Agent WARNING: WU client failed Searching for update with error 0x8024402c
    2014-10-08 02:52:01:609 1144 3a4 AU >>##  RESUMED  ## AU: Search for updates [CallId = {5927E412-9542-477B-92B5-3D0C75ABC1A1}]
    2014-10-08 02:52:01:609 1144 3a4 AU  # WARNING: Search callback failed, result = 0x8024402C
    2014-10-08 02:52:01:609 1144 3a4 AU  # WARNING: Failed to find updates with error code 8024402C
    2014-10-08 02:52:01:609 1144 3a4 AU #########
    2014-10-08 02:52:01:609 1144 3a4 AU ##  END  ##  AU: Search for updates [CallId = {5927E412-9542-477B-92B5-3D0C75ABC1A1}]
    2014-10-08 02:52:01:609 1144 3a4 AU #############
    2014-10-08 02:52:01:609 1144 3a4 AU Successfully wrote event for AU health state:0
    2014-10-08 02:52:01:609 1144 3a4 AU AU setting next detection timeout to 2014-10-08 11:52:01
    2014-10-08 02:52:01:609 1144 3a4 AU Setting AU scheduled install time to 2014-10-08 07:00:00
    2014-10-08 02:52:01:610 1144 3a4 AU Successfully wrote event for AU health state:0
    2014-10-08 02:52:01:617 1144 3a4 AU Successfully wrote event for AU health state:0
    2014-10-08 02:52:06:610 1144 15ec Report CWERReporter finishing event handling. (00000000)
    2014-10-08 03:00:09:994 1144 1928 AU Forced install timer expired for scheduled install
    2014-10-08 03:00:09:994 1144 1928 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2014-10-08 03:00:10:022 1144 1928 AU Setting AU scheduled install time to 2014-10-09 07:00:00
    2014-10-08 03:00:10:024 1144 1928 AU Successfully wrote event for AU health state:0
    2014-10-08 03:00:15:024 1144 15ec Report CWERReporter finishing event handling. (00000000)
    2014-10-08 07:52:01:869 1144 1928 AU #############
    2014-10-08 07:52:01:870 1144 1928 AU ## START ##  AU: Search for updates
    2014-10-08 07:52:01:870 1144 1928 AU #########
    2014-10-08 07:52:01:969 1144 1928 AU <<## SUBMITTED ## AU: Search for updates [CallId = {04D403FA-1252-4340-8A3F-D8B8D3894EDE}]
    2014-10-08 07:52:01:969 1144 11e8 Agent *************
    2014-10-08 07:52:01:969 1144 11e8 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-10-08 07:52:01:969 1144 11e8 Agent *********
    2014-10-08 07:52:01:969 1144 11e8 Agent  * Online = Yes; Ignore download priority = No
    2014-10-08 07:52:01:969 1144 11e8 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-10-08 07:52:01:969 1144 11e8 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-10-08 07:52:01:969 1144 11e8 Agent  * Search Scope = {Machine}
    2014-10-08 07:52:02:379 1144 11e8 Setup Checking for agent SelfUpdate
    2014-10-08 07:52:02:507 1144 11e8 Setup Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320
    2014-10-08 07:52:05:254 1144 11e8 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 07:52:05:255 1144 11e8 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 07:52:05:255 1144 11e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 07:52:05:255 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 07:52:05:255 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 07:52:05:255 1144 11e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 07:52:07:543 1144 11e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 07:52:09:803 1144 11e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 07:52:12:063 1144 11e8 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <https://keywest.aipllc.local:8531/selfupdate/wuident.cab>. error 0x8024402c
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-08 07:52:12:064 1144 11e8 Misc WARNING: DownloadFileInternal failed for https://keywest.aipllc.local:8531/selfupdate/wuident.cab: error 0x8024402c
    2014-10-08 07:52:12:064 1144 11e8 Setup FATAL: DownloadCab failed, err = 0x8024402C
    2014-10-08 07:52:12:064 1144 11e8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x8024402C
    2014-10-08 07:52:12:064 1144 11e8 Setup FATAL: SelfUpdate check failed, err = 0x8024402C
    2014-10-08 07:52:12:064 1144 11e8 Agent  * WARNING: Skipping scan, self-update check returned 0x8024402C
    2014-10-08 07:52:12:830 1144 11e8 Agent  * WARNING: Exit code = 0x8024402C
    2014-10-08 07:52:12:830 1144 11e8 Agent *********
    2014-10-08 07:52:12:830 1144 11e8 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-10-08 07:52:12:830 1144 11e8 Agent *************
    2014-10-08 07:52:12:830 1144 11e8 Agent WARNING: WU client failed Searching for update with error 0x8024402c
    2014-10-08 07:52:12:831 1144 630 AU >>##  RESUMED  ## AU: Search for updates [CallId = {04D403FA-1252-4340-8A3F-D8B8D3894EDE}]
    2014-10-08 07:52:12:831 1144 630 AU  # WARNING: Search callback failed, result = 0x8024402C
    2014-10-08 07:52:12:831 1144 630 AU  # WARNING: Failed to find updates with error code 8024402C
    2014-10-08 07:52:12:831 1144 630 AU #########
    2014-10-08 07:52:12:831 1144 630 AU ##  END  ##  AU: Search for updates [CallId = {04D403FA-1252-4340-8A3F-D8B8D3894EDE}]
    2014-10-08 07:52:12:831 1144 630 AU #############
    2014-10-08 07:52:12:831 1144 630 AU Successfully wrote event for AU health state:0
    2014-10-08 07:52:12:832 1144 630 AU AU setting next detection timeout to 2014-10-08 16:52:12
    2014-10-08 07:52:12:832 1144 630 AU Setting AU scheduled install time to 2014-10-09 07:00:00
    2014-10-08 07:52:12:832 1144 630 AU Successfully wrote event for AU health state:0
    2014-10-08 07:52:12:853 1144 630 AU Successfully wrote event for AU health state:0
    2014-10-08 07:52:17:831 1144 11e8 Report CWERReporter finishing event handling. (00000000)
    2014-10-08 09:29:36:015 1144 1928 AU AU setting next sqm report timeout to 2014-10-09 13:29:36

    Wednesday, October 8, 2014 3:26 PM
  • 2014-10-08 02:51:54:709 1144 15ec Misc WARNING: Send failed with hr = 80072ee7.

    Apparently these clients are unable to resolve the FQDN keywest.aipllc.local.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    • Marked as answer by Steven_Lee0510 Thursday, October 23, 2014 2:41 AM
    Thursday, October 9, 2014 3:49 AM
  • Hi,

    We've not heard from you yet. I assume the information provided by Lawrence has helped. I am marking the reply as answered now.

    In case the information did not help, please feel free to unmark the answer and come back to us with your comments.



    Steven Lee

    TechNet Community Support

    Thursday, October 23, 2014 2:43 AM