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MEMORY_MANAGEMENT error on boot RRS feed

  • Question

  • I have an old Lenovo desktop running windows 7 for the past couple of years. The system was getting slower and slower, but it was still working.

    Today, I was converting a few videos to put in my iPod, and the computer crashed. Now, it won't boot. I keep getting a BSOD with a MEMORY_MANAGEMENT error and then a reboot takes place, and again the error appears, and again the reboot and so on.

    I got the dump file by booting into Ubuntu from a USB, and I've uploaded it here: http://sdrv.ms/V9xUD9

    Please do tell me what I need to do to get this fixed.


    A hobbyist programmer, Anonymous.

    Thursday, January 17, 2013 12:14 PM

Answers

  • Hi,

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    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00041284, A PTE or the working set list is corrupt.
    Arg2: 96600001
    Arg3: 000009c1
    Arg4: 80c00000
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x1a_41284
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    TAG_NOT_DEFINED_c000000f:  FFFFFFFF8078B000
    LAST_CONTROL_TRANSFER:  from 82c7a308 to 82cf1e98
    STACK_TEXT:  
    8078639c 82c7a308 0000001a 00041284 96600001 nt!KeBugCheckEx+0x1e
    807863c4 82cb7b40 000009c1 965b2000 ffffffff nt!MiLocateWsle+0xc1
    807864b8 82dd6aae c04b3000 ffffffc6 00000001 nt!MiDeleteSystemPagableVm+0x16d
    807864e8 82dd74dd 00000000 80786724 00000000 nt!MmFreeDriverInitialization+0xce
    807866c4 82ddae40 00000001 00000000 807866ec nt!IopLoadDriver+0x93c
    80786708 82ddad8a 80786724 c971e866 80786788 nt!IopLoadUnloadDriver+0x70
    8078677c 82c508fa 80786804 8078680c 82c4ea81 nt!NtLoadDriver+0x169
    8078677c 82c4ea81 80786804 8078680c 82c4ea81 nt!KiFastCallEntry+0x12a
    807867f8 9303039d 80786804 00760074 93045b60 nt!ZwLoadDriver+0x11
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8078680c 93090ecb 137cfa37 91e742a0 92758008 SRTSP+0x739d
    80786878 930915f5 92758008 92758008 92759f00 SRTSP+0x67ecb
    80786894 9308b632 926dc860 92758008 00000003 SRTSP+0x685f5
    807868c0 93057fa8 92759f00 92759e38 00000003 SRTSP+0x62632
    80786920 930b07fd 00000005 864d3450 00000000 SRTSP+0x2efa8
    80786948 930b116b 00000000 00000000 930b1678 SRTSP+0x877fd
    807869b0 82dd738e 864d3450 864d2000 92689b18 SRTSP+0x8816b
    80786b94 82fc550e 00000001 00000000 80786bcc nt!IopLoadDriver+0x7ed
    80786be0 82fc51b1 00000007 8080a448 00000000 nt!IopInitializeSystemDrivers+0x163
    80786c64 82fc91c3 0080a448 85533b88 85533818 nt!IoInitSystem+0x6de
    80786d48 82da04c6 80786d90 82e1d07a 8080a448 nt!Phase1InitializationDiscard+0xd01
    80786d50 82e1d07a 8080a448 c971e28a 00000000 nt!Phase1Initialization+0xd
    80786d90 82cc3819 82da04b9 8080a448 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    SRTSP+739d
    9303039d ??              ???
    SYMBOL_STACK_INDEX:  9
    SYMBOL_NAME:  SRTSP+739d
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: SRTSP
    IMAGE_NAME:  SRTSP.SYS            ********
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ff1e57b
    FAILURE_BUCKET_ID:  0x1a_41284_SRTSP+739d
    BUCKET_ID:  0x1a_41284_SRTSP+739d
    Followup: MachineOwner
    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    Bug Ckeck 0x1A : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391(v=vs.85).aspx

    ** The Blue Screen Caused by ( SRTSP.SYS ) which is :

    Srtsp.sys file information

    The process known as Symantec AutoProtect belongs to software Symantec Real Time Storage or Symantec Real Time Storage Protection or Symantec AntiVirus by Symantec (www.symantec.com).

    please uninstall the Symantec  it solve your Blue Screen.

    Regards,


    MCT / MCITP / MCTS / MCSA / MCSE / C|EH / CCNA

    • Marked as answer by tracycai Monday, January 28, 2013 8:43 AM
    Thursday, January 17, 2013 1:29 PM