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User unable to see all folders while on VPN RRS feed

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    File server runs Windows Server 2012. Access Based Enumeration is turned on for the file share. Users are added to global groups. Groups are given modify access to appropriate folder(s) within the file share.

    Users in the office can see only the folders in which they are members of the appropriate groups.

    One user, when connected to the office network via VPN can see only one folder, not all of the folders he can see while directly on the network in the office. He is using the same laptop in the office and outside and he connects to the VPN using his domain ID and PW.

    Any idea why he can see only 1 folder in the share while on the VPN but while in the office he can see all of them (that he has membership for)?

    Jonathan

    Monday, November 25, 2013 5:34 PM

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    A co-worker of mine worked on the problem and found that there was a problem in the user's offline files. He deleted the local cache of offline files, then allowed it to be rebuilt and then the user could see all of the folder in the shared drive when he was connected via VPN. I'm not sure I see the connection but I'm glad it's fixed.

    Jonathan

    • Marked as answer by SmallBizAdmin Tuesday, December 10, 2013 8:59 PM
    Tuesday, December 10, 2013 8:59 PM

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    Hi Jonathan,
     
    Thanks for posting in Microsoft TechNet forums.

    I will try to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

    Thank you for your understanding and support.

    Regards,

    Blair Deng

    Blair Deng
    TechNet Community Support

    Thursday, November 28, 2013 3:16 AM
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    Hi Jonathan,

    Have you ensured the users are using the FQDN of the required share?

    E.g. \\server.domain.local\foldershare instead of \\server\foldershare

    I have had issues in the past where they don't work without this.


    Thursday, November 28, 2013 2:31 PM
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    Hi Jonathan,

    Have you ensured the users are using the FQDN of the required share?

    E.g. \\server.domain.local\foldershare instead of \\server\foldershare

    I have had issues in the past where they don't work without this.


    The user doesn't have a problem getting to the shared folder. He maps to it just fine. But when he opens the shared folder, there are 4 folders (out about 8) that he has access to that should show up. But he can see only one of the four. Since Access Based Enumeration is enabled on the share, when users map to the share they can only see the folders in it in which they are members of a group with access to that folder. That is why he can see only 4 of the 8 folders when he's connected at the office. But he should see the same thing when connected via VPN while outside of the office.

    Jonathan

    Friday, November 29, 2013 6:45 PM
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    Hi,

    Could you tell me if the problematic user used windows vpn client or others?

    Regards,

    Mike

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, December 4, 2013 9:27 AM
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    Hi,

    Could you tell me if the problematic user used windows vpn client or others?

    Regards,

    Mike

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    He uses the Windows VPN client.

    Jonathan

    Wednesday, December 4, 2013 2:23 PM
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    Hi,

    please try to perfoem a clean boot on the client.

    How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Regards,

    Mike

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by Cloud_TS Sunday, December 8, 2013 5:41 PM
    • Unmarked as answer by SmallBizAdmin Tuesday, December 10, 2013 8:56 PM
    Thursday, December 5, 2013 12:23 PM
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    A co-worker of mine worked on the problem and found that there was a problem in the user's offline files. He deleted the local cache of offline files, then allowed it to be rebuilt and then the user could see all of the folder in the shared drive when he was connected via VPN. I'm not sure I see the connection but I'm glad it's fixed.

    Jonathan

    • Marked as answer by SmallBizAdmin Tuesday, December 10, 2013 8:59 PM
    Tuesday, December 10, 2013 8:59 PM
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    Good find.  I just had the same issue with a user where I work.  Thanks.
    Wednesday, April 16, 2014 8:27 PM
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    How do you delete the local cache of offline files, then allowed it to be rebuilt? What folders and where? I have several people with this same issue with everyone home due to coronavirus.
    Monday, March 30, 2020 11:14 PM
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    How do you delete the local cache of offline files, then allowed it to be rebuilt? What folders and where? I have several people with this same issue with everyone home due to coronavirus.
    https://www.technlg.net/windows/delete-offline-files-cache-windows-7/

    Jonathan

    Tuesday, March 31, 2020 1:28 PM