Hi wishiknew2.
There are several factors that could cause this issue: the first actions to take are executing the
Windows Update Troubleshooter, as well as following the guide provided by the Microsoft Knowledge Base article
10164.
If neither of these strategies can solve the problem, try resetting the Windows Update components as per Microsoft Knowledge Base article
971058.
Bye.
Luigi Bruno
MCP, MCTS, MOS, MTA
