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Emails not automatically send/receive RRS feed

  • Question

  • I have a user whose Outlook does not automatically download new emails on starting. Have to manually press sen/receive button to see new emails. We have tried creating a new mail profile, still the same issue. Please help.

    Thanks.

    Monday, August 21, 2017 4:07 PM

Answers

  • Hi,

    Do you mean when you start Outlook, it does not automatically perform a send and receive operation to download messages from the server?

    If this is the case, hopefully the steps below to create a new Send/Receive group can be helpful:

    1. Click File > Options > Advanced.
    2. Scroll down to the Send and Recieve section, click Send/Recieve.
    3. Under Group Name, click the group, and then click Copy.
    4. Under Send/Receive Group Name, type the new group name, and then click OK.
    5. Under Group Name, click the old group name.
    6. Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for
      Include this group in Send/Receive (F9).
    7. Click Close and restart Outlook.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 22, 2017 5:49 AM

All replies

  • Hi,

    Do you mean when you start Outlook, it does not automatically perform a send and receive operation to download messages from the server?

    If this is the case, hopefully the steps below to create a new Send/Receive group can be helpful:

    1. Click File > Options > Advanced.
    2. Scroll down to the Send and Recieve section, click Send/Recieve.
    3. Under Group Name, click the group, and then click Copy.
    4. Under Send/Receive Group Name, type the new group name, and then click OK.
    5. Under Group Name, click the old group name.
    6. Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for
      Include this group in Send/Receive (F9).
    7. Click Close and restart Outlook.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 22, 2017 5:49 AM
  • New send/receive group did the trick. Thnak you.
    Friday, August 25, 2017 3:09 AM
  • Hi,

    Great to hear that the issue has been fixed.

    By the way, could you please help mark the helpful reply above as answer then others who stuck with the same situation can more easily find the useful information?

    Thanks for your understanding and support :)

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Friday, August 25, 2017 3:16 AM