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Fingerprint reader shows under System Tools - My PC - Other devices - Unknown device RRS feed

  • Question

  • I am new to Windows Vista. and when I installed it in my computer (Dell E6400), I ran into many problems. One of them is this:

     

    Under Device Manager in System Tools - My PC - Other devices - Unknown device

    when I open this unknown device, I see this message:

     

    Device type: Other devices

    Manufacturer: Unknown

    Location: Port_#0001.Hub_#0009

     

    In the General Tab, under the Device Status, I get this message:

     

    The drivers for this device are not installed. (Code 28)

    To reinstall the drivers for this device, click Reinstall Driver.

     

     

    I belive this is the fingerprint reader, which does not work and know nothing about.

     

    can some one help me on this?

    Sunday, November 16, 2008 6:30 PM

Answers

  • Hi,

     

    It is hardware manufacturers’ responsibility to develop device drivers for their hardware devices to work with the related operating systems. Microsoft doesn’t have much information about their product, the issue cannot be resolved by Microsoft’s side. Given the situation, I suggest you contact manufacturer to address the problem.

     

    For your convenience:

     

    Dell Support Home Page

    http://support.dell.com/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Thank you for your understanding.

     

    Tuesday, November 18, 2008 7:45 AM
    Moderator