After reboot users profile is gone RRS feed

  • Question

  • Hi,

    I'm running Windows  7 with just about all fixes installed except SP1.  I am phasing out Windows 2003 and running all Windows 2008/Windows 7 in the domain.  A new person started and has a Dell D620 Latitude, which was slow and made much faster by installing an OCZ SSD drive.


    My problem is that the machine has crashed a few times, and the profile data was lost, ie Outlook profile, shortcuts etc.  I noticed as login with Domain Administrator, IE kept asking me for first run settings.


    There doesn't appear to be anything in the logs about loading a temporary profile.  In most cases once I reboot its like logging in as the user for a first time.

    I'm at a loss, any thoughts on troubleshooting from here?

    Tuesday, March 1, 2011 11:14 PM


  • Hi,


    Thanks for the post!


    I recommend you do a System File Checker:


    1. Insert the Windows 7 installation DVD into the DVD-ROM; Click Exit if the auto-menu pops up.

    2. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.


    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. 


    3.  At the command prompt, type the following command, and then press ENTER:


    sfc /scannow


    If it doesn’t work, perform an In-Place Upgrade on it. Refer to:




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    Friday, March 4, 2011 6:16 AM