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how can i solve this stop error 0x000000d3 RRS feed

  • Question

  • i have an hp tx2525nr with amd turion(tm) x2 dual core mobile rm070 2.00 gz 3gb of ram ati radeon hd3200 graphics penabled wacom windows vista ultimate with sp1 250 gb hard drive its got the original os and it has always had this problem ran a memory test and all tests posible and no error appeared this is the complete error message stop 0x000000d3 (0xfffff96000312c5b, 0x0000000000000002, 0x0000000000000000, 0xfffff80001c780b5) if more info is needed please let me know
    i have already done al the tests i can
    memory hard drive start up etc
    also i have disabled cahing and shadowing
    restored the computer to its original fabric configuration
    i used the recovery discs
    downloaded and installed latest updates
    i dont know what else to do to stop this blue screen from coming up
    Wednesday, April 15, 2009 7:28 PM

Answers

  • Hello,

     

    According to the problem description, you met the BSOD or stop error issue while using the computer with Windows Vista OS. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If the problem still persists, to troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!

    • Marked as answer by Andy Song Monday, April 27, 2009 10:51 AM
    Thursday, April 16, 2009 9:14 AM