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My windows phone suddenly lost all account information. RRS feed

  • Question

  • My windows phone suddenly lost all account information. Everything in the 'email and account' settings app is gone. The email tiles and entries in 'all apps' list are gone too.

    I cannot add my Microsoft account back since tapping 'Microsoft account' in the 'add account' screen has no effect(nothing happens after you tap it). If you try to add an LinkedIn account, it says 'need to link to ms account and no ms account on this phone' and give me an option to 'login', but tapping 'login' only gives a black screen.

    Strangely thou the App Store, Xbox apps, OneDrive and Skype still works fine.




    • Edited by cym104 Wednesday, December 31, 2014 3:19 AM
    Wednesday, December 31, 2014 3:13 AM

All replies

  • Have you tried restarting your Windows Phone? Guide: (https://www.windowsphone.com/en-my/how-to/wp8/phones-and-hardware/restart-my-phone)
    Friday, January 2, 2015 12:32 PM