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internet explorer RRS feed

  • Question

  • when I go to utube and try and watch movies or videos on most of them when I click play the movie or video starts playing with nothing but a total green screen. It does this also when I click videos on my facebook. It doesn't seem to do this on google chrome. what is the problem
    Thursday, March 19, 2015 5:33 PM

Answers

  • Hello brendabaggerley,

    What is the Internet Explorer version?

    Please take a look at the following KB about Videos won’t play in Internet Explorer.
    https://support.microsoft.com/en-us/kb/2532294
    Check the add-ons.
    Update the display card driver.

    Please try to reset Internet Explorer settings and check if the issue still exists.
    For more information about resetting Internet Explorer, please take a look at the following KB.
    https://support.microsoft.com/en-us/kb/923737

    Best regards,
    Fangzhou CHEN


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    Friday, March 20, 2015 9:11 AM
    Moderator