rule not working

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  Kindly change the " and has attachment file name that matches " part to " Or "

  Then test the rule and confirm whether it helps.

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  S_K_P

  • Proposed as answer by S_K_P Tuesday, July 18, 2017 2:51 PM
  • Unproposed as answer by jamicon Tuesday, July 18, 2017 3:24 PM

  Tuesday, July 18, 2017 2:51 PM
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  Thanks for your reply but I do not understand. I am using Or

  'executed_contract.pdf' or 'Document.zip' or 'Documents.zip' or 'Documents.scr'

  everything works but that in yellow
  
  

  • Edited by jamicon Tuesday, July 18, 2017 3:23 PM

  Tuesday, July 18, 2017 3:20 PM
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  Sorry for the confusion. What I meant is First condition "Any attachments file name matches..." and second "Any attachment's file extension matches..." can't be used in the same rule.

  For example,  attachment that  has a name executed_contract.pdf doesn't have a extension mentioned in the next condition. 

  As per the current rule you have , both conditions have to be satisfied for the rule to work. hence it won't work.

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  S_K_P

  • Marked as answer by jamicon Tuesday, July 18, 2017 4:17 PM

  Tuesday, July 18, 2017 3:52 PM