Problem with Chat function

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  Hi, Some clients of me cannot reply on my chat. I can sent them a chat message but they cannot reply to me. Some other clients have no problems and can reply on my email like it should.

  What could be the problem ? 

  • Merged by jim-xu Thursday, March 23, 2017 1:51 AM same thread

  Wednesday, March 22, 2017 3:43 PM
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  Hi Buyitdirect,

  To this issue, please refer to the following steps to troubleshoot this issue:

  1. Check if the affected users are in the same subnet.
  2. For affected users, check if they reply message to others, not include yourself.
  3. Rebuild the SFB/Lync profile for affected users and disable firewall on his PC
  4. Check if the affected user could send a new IM to others
  5. For affected user and working users, please run “Get-CsUser <SIP address>” to compare AD attributes 

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  Best Regards,
  Jim Xu
  TechNet Community Support

  
  Please remember to mark the replies as answers if they helped.
  If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

  • Proposed as answer by jim-xu Friday, March 31, 2017 9:54 AM

  Thursday, March 23, 2017 3:20 AM