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Problem with Chat function RRS feed

  • Question

  • Hi, Some clients of me cannot reply on my chat. I can sent them a chat message but they cannot reply to me. Some other clients have no problems and can reply on my email like it should.

    What could be the problem ? 

    Wednesday, March 22, 2017 3:45 PM

All replies

  • Hi, Some clients of me cannot reply on my chat. I can sent them a chat message but they cannot reply to me. Some other clients have no problems and can reply on my email like it should.

    What could be the problem ? 

    • Merged by jim-xu Thursday, March 23, 2017 1:51 AM same thread
    Wednesday, March 22, 2017 3:43 PM
  • Hi Buyitdirect,

    To this issue, please refer to the following steps to troubleshoot this issue:

    1. Check if the affected users are in the same subnet.
    2. For affected users, check if they reply message to others, not include yourself.
    3. Rebuild the SFB/Lync profile for affected users and disable firewall on his PC
    4. Check if the affected user could send a new IM to others
    5. For affected user and working users, please run “Get-CsUser <SIP address>” to compare AD attributes 

    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by jim-xu Friday, March 31, 2017 9:54 AM
    Thursday, March 23, 2017 3:20 AM