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Installing Windows Media Services on Windows Server 2008 after applying SP2 RRS feed

  • Question

  • After applying SP2 to a number of Windows Server 2008 boxes, all different versions and configurations, I have been unable to install the Windows Media Services role from the .msu file at http://www.microsoft.com/downloads/details.aspx?FamilyID=9ccf6312-723b-4577-be58-7caab2e1c5b7&displaylang=en.  The error I get is "The update does not apply to your system".

    These servers are a mix of Standard and Enterprise, x86 and x64, all with different hardware configurations.  I have had no trouble installing the role on SP1 boxes.  Obviously this is a mistake, and the installer thinks my install doesn't need or can't use this update, when it obviously can.  What I would like to know is if there will be an updated install package, or if there is a way that I can skip that check or install this manually.
    Sunday, May 31, 2009 1:00 AM

Answers

All replies

  • I am having the same problem.  Mine is a 64-bit trial deployment using the download from Ref 1.  I have a Quantum DAT 160 tape drive w/ Symantec Backup Exec 11d which requires Media Server installed.  Ref 2 provides installation downloads for Media Server.  However, "The update does not apply to your system" results on installation attempt for 64 bit full install.  I also tried the other installs with the same result.  Ref 3 from 2007 discusses this problem with the RC1 for SBS 2008 and resolves it with the RC1 of Windows Media.  However, WMS RC1 download link is now dead (Ref 4).  Incidentally, this error also resulted before I applied SBS 2008 SP2.
        I suspect that the SBS 2008 image I installed does not have some prerequisite for the KB 934518 msu.
        I'd appreciate any help resolving this problem as tape backup is an approval requirement.


    Ref 1: 11/13/2008 version of Windows SBS 2008 Premium Trial Software Download
    Ref 2: KB 934518  http://support.microsoft.com/default.aspx/kb/934518
    Ref 3: Media Server RC1 reportedly worked for same kind of problem on SBS 2008 RC1  http://forums.iis.net/t/1146153.aspx
    Ref 4: RC1 download link is dead:  http://www.microsoft.com/downloads/details.aspx?FamilyID=a7c2f438-90ee-4220-81d9-fc9965b2155d&DisplayLang=en

    Sunday, May 31, 2009 2:38 PM
  • Hi,

     

    Based on my research, this is an active bug of Windows Media Service. Our product team are working on this, the update will be released soon.

     

     

    Best regards,

    Vincent Hu

    • Marked as answer by Vincent Hu Monday, June 1, 2009 8:31 AM
    Monday, June 1, 2009 8:31 AM
  • Will the update simply be a new version of the MSU package, found in the same location as the current one?  Additionally, is there a way that I can be notified when this update is released, or will I have to check manually?
    Tuesday, June 2, 2009 2:27 AM
  • Hi,

     

    I am sorry that there is no details about the update. I recommend that you just have to be a little bit more patient. Thanks for your understanding.

     

     

    Best regards,

    Vincent Hu

     

    Tuesday, June 2, 2009 8:03 AM
  • Hi Vincent,

    Thank you for your feedback.
    Do you know how can we be informed about the bug fix ? Is there any website to consult or newsletter or RSS to subscribe to ?

    Best regards,

    Paul
    Thursday, June 4, 2009 11:54 AM
  • Hi,

     

    I am not aware that there are function such bug fix or new hot fix.

     

     

    Best regards,

    Vincent Hu

     

    Friday, June 5, 2009 8:21 AM
  • Vincent,
    I am under a deadline to get Windows media services running this week..

    Would rolling back sp2 be an option to let me install? Mark
    Thursday, June 18, 2009 4:16 AM
  • Hi,

     

    Q: Would rolling back sp2 be an option to let me install?

    A: Did you mean uninstall SP2 and then install Windows Media Services on Windows Server 2008 SP1?

     

    If so, it should be work, but I don't know whether it works if you apply the SP2 to the system later.

     

     

    Best regards,

    Vincent Hu

     

    Thursday, June 18, 2009 4:50 AM
  • Hi,

     

    Based on my test, you can installed Windows Media Services first, and then apply Windows Server 2008 SP2. This is the alternative method for your current status.


    Best regards,
    Vincent Hu

    Thursday, June 18, 2009 7:02 AM
  • Vincent, thanks for the update. I've been running into the issue as well.
    Thursday, June 18, 2009 6:21 PM
  • Dear Vincent Hu

    Please help me Just perchased and installed Windows 2008 Web with built in SP2, same error can not able to install "The update does not apply to your system". "

    PLEASE TELL ME What to do I need Windows Media Services vvv urgently, How i can revert back to SP1 if the windows comes with SP2 (built IN)...

    I hope microsoft will give me solution today as my services are effected..

    Thanks

    Thursday, June 18, 2009 6:21 PM
  • same as I
    woud be nice to get some more information....
    Thursday, June 18, 2009 6:39 PM
  • Sir please HELP I really paid a lot for lience and server cost please give us some quick patch to make it work thanks a lot...
    Thursday, June 18, 2009 7:02 PM
  • Hi Cyber,

     

    I understand that it would be inconvenient for you to use the Windows Server 2008 without Windows Media Services. If you are urgent, I recommend that you install Windows Server 2008 SP1 first, and then you will be able to install Windows Media Services, you can install Windows Server 2008 SP2 later if desired.

     

     

    Best regards,

    Vincent Hu

     

    Friday, June 19, 2009 2:18 AM
  • Hi Cyber,

     

    I understand that it would be inconvenient for you to use the Windows Server 2008 without Windows Media Services. If you are urgent, I recommend that you install Windows Server 2008 SP1 first, and then you will be able to install Windows Media Services, you can install Windows Server 2008 SP2 later if desired.

     

     

    Best regards,

    Vincent Hu

     

    Sir, thanks for your reply, but my problum is that my Windows 2008 Web comes built in SP2, so how can I revert it back then???? PLZ HELP
    Friday, June 19, 2009 11:01 AM
  • Sir, thanks for your reply, but my problum is that my Windows 2008 Web comes built in SP2, so how can I revert it back then???? PLZ HELP
    Friday, June 19, 2009 11:02 AM
  • Vincent,
         In the interest of resolving this problem, would you help answer some questions that pertain to this issue?

    1. Since it appears that this is an issue caused by SP2, AND since Media Services installation .msu is a known quantity (within the MSFT shop that wrote it), can you (or somebody else at Microsoft) identify exactly what condition changed in the SP2 installation that causes Media Services msu to fail?
    2. Can you (MSFT) provide the Media Services installation in a package other than a stand-alone installation?  If the installation script and component files are made available, we could try to step thru the installation and find the failure point ...
    3. Can SBS 2008 SP2 be rolled-back to SP1?  If so, what are the known ramifications?
    4. Failing all of the above, can you assure us that somebody in the Media Server or SBS program office (or both) is actually looking at this problem?  Since the handling of this issue is not visible to us, we cannot estimate if this is a problem that will be resolved within a predictable period.  Each installation with this problem is likely a business of some kind, and each of us is expected to provide estimates for when problems can be resolved to echelons above us.  This is uncomfortably stressful at best.  Please provide as much information as you can, especially WRT the time horizon for resolution.

    Thanks.

    Friday, June 19, 2009 3:56 PM
  • This is getting seriously ridiculous - it appears that a lot of people want to install this package, and either can't uninstall SP2, or purchased a machine with it preinstalled and cannot remove it.  The fix for this is probably like one line of code in the .msu package, and would take about 30 seconds to fix if someone was paying attention.  Escalate this to whatever level it needs to be escalated to, and get 30 seconds of time from someone responsible for this package.  I can't believe that such a simple issue with such a wide impact has remained open for so long.
    Friday, June 19, 2009 7:42 PM
  • For what it's worth, I'm also in need of this fix.
    Saturday, June 20, 2009 4:06 AM
  • Sir, Its getting fustrating now, PLEASE take this issue as very Critical, Please understand I have spent lot of money just for Streaming, Bought collocation server with 1GB band width + Bought Original with lience Windows 2008 Web with SP2 built in. (more than 2000 pounds) i spent..

    PLEASE my business is at stake BECAUSE of "MICROSOFT", Few years back I heard that Service Packs Cause Problum for 3rd party software specially games but NEVER THOUGHT THAT MICROSOFT OWN SOFTWARE ARE NOT SUPPORTED IN THERE OWN SERVICE PACK REALEASE, THIS LINE SHOULD BE TAKEN SERIOUSLY....

    Sir, We are paid CUSTOMERS and bought LEGAL lience, and then if MICROSOFT is NOT careing for us then its vary bad....

    Saturday, June 20, 2009 4:44 AM
  • Vincent,
         In the interest of resolving this problem, would you help answer some questions that pertain to this issue?

    1. Since it appears that this is an issue caused by SP2, AND since Media Services installation .msu is a known quantity (within the MSFT shop that wrote it), can you (or somebody else at Microsoft) identify exactly what condition changed in the SP2 installation that causes Media Services msu to fail?
    2. Can you (MSFT) provide the Media Services installation in a package other than a stand-alone installation?  If the installation script and component files are made available, we could try to step thru the installation and find the failure point ...
    3. Can SBS 2008 SP2 be rolled-back to SP1?  If so, what are the known ramifications?
    4. Failing all of the above, can you assure us that somebody in the Media Server or SBS program office (or both) is actually looking at this problem?  Since the handling of this issue is not visible to us, we cannot estimate if this is a problem that will be resolved within a predictable period.  Each installation with this problem is likely a business of some kind, and each of us is expected to provide estimates for when problems can be resolved to echelons above us.  This is uncomfortably stressful at best.  Please provide as much information as you can, especially WRT the time horizon for resolution.

    Thanks.

    I agree with Chief D, this is the crux of the matter.

    This forum thread was not easy to come across and there are bound to be a great deal more frustrated businesses out there who are unable to deploy Windows Media Streaming.  The addition of 2008 SP2 into the requirements list for the MSU package should be a simple process and be treated as a priority issue by the product team as it is preventing the deployment of a whole product platform!
    Monday, June 22, 2009 11:22 AM
  • Thanks to all for your patience.  New SP2-compatible versions of the WMS installation files are now available at http://www.microsoft.com/downloads/details.aspx?FamilyID=9ccf6312-723b-4577-be58-7caab2e1c5b7

    -Chris
    • Marked as answer by Vincent Hu Tuesday, June 23, 2009 1:41 AM
    • Unmarked as answer by jsfriedman32 Tuesday, June 23, 2009 9:19 PM
    • Proposed as answer by Chief D Thursday, June 25, 2009 11:46 AM
    • Marked as answer by Vincent Hu Thursday, June 25, 2009 11:54 AM
    Tuesday, June 23, 2009 1:34 AM
  • Hi Chris,

     

    Thanks for your quick response!


    Best regards,
    Vincent Hu

    Tuesday, June 23, 2009 1:40 AM
  • Anyone else _still_ getting "The update does not apply to your system"?  Cause I am.
    Tuesday, June 23, 2009 9:17 PM
  • Hi,

     

    Have you tried the link provided by Chris? The new hot fix is completely fit for Windows Server 2008 SP2.

     

    Please follow the Instructions on the page to download the corresponding file for you server.

     

    Instructions

    The download links below are for 32-bit (x86) and 64-bit (x64) architectures. Within each architecture, there are three packages:

    • Windows6.0-KB934518-x86-Server.msu / Windows6.0-KB934518-x64-Server.msu - Windows Media Services and the rest of the Streaming Media Services role, denoted by “Server” in the File Name
    • Windows6.0-KB934518-x86-Core.msu / Windows6.0-KB934518-x64-Core.msu - The Streaming Media Services Server Core role, for “Server Core” installations of Standard and Enterprise editions of Windows Server 2008, denoted by “Core” in the File Name
    • Windows6.0-KB934518-x86-Admin.msu/Windows6.0-KB934518-x64-Admin.msu - The Windows Media Services Remote Server Administration Tools snap-in for Microsoft Management Console (MMC), to be used on computers that are running the Microsoft Windows Vista operating system, denoted by “Admin” in the File Name

     

    Windows Media Services 2008 for Windows Server 2008

    http://www.microsoft.com/downloads/details.aspx?FamilyID=9ccf6312-723b-4577-be58-7caab2e1c5b7&displaylang=en

     

     

    Best regards,

    Vincent Hu

     

    Wednesday, June 24, 2009 2:32 AM
  • Sorry to tell you but I am still getting same prompt which says "The update does not apply to your system". Can you please help!

    Wednesday, June 24, 2009 7:43 PM
  • hey have you resolved this issue? I tried to install the latest version of the installation but it still says update does not apply!
    Wednesday, June 24, 2009 7:47 PM
  • I find the Chris's blog. he mentions to use Web Installer 2.0 Beta to be the best way to instal WMS 2008. I download and tried. Installation failed and here is the log.

    DownloadManager Information: 0 : Loading product xml from 'https://go.microsoft.com/fwlink/?LinkId=150675'
    DownloadManager Information: 0 : Loading product xml from 'http://www.microsoft.com/web/webpi/2.0/WebApplicationList-beta.xml'
    DownloadManager Information: 0 : Filtering by majorOS: 6, minorOS: 0, majorSP: 2, minorSP: 0, productType: 7
    DownloadManager Information: 0 : Product FTP Publishing Service 7.5 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?122) is not supported on this OS
    DownloadManager Information: 0 : Product WebDAV 7.5 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?123) is not supported on this OS
    DownloadManager Information: 0 : Product FTP Extensibility (www.microsoft.com/web/webpi/2.0/WebProductList.xml?220) is not supported on this OS
    DownloadManager Information: 0 : Product Update for IIS 7.0 FastCGI (www.microsoft.com/web/webpi/2.0/WebProductList.xml?101) is not supported on this OS
    DownloadManager Information: 0 : Product Remote Admin Manager for IIS7 1.0 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?44) is not supported on this OS
    DownloadManager Information: 0 : Product Remote Admin Manager for IIS7 1.0 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?109) is not supported on this OS
    DownloadManager Information: 0 : Product URL Rewrite 1.1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?152) is not supported on this OS
    DownloadManager Information: 0 : Product URLScan 3.1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?91) is not supported on this OS
    DownloadManager Information: 0 : Product .NET Framework 3.5 SP 1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?175) is not supported on this OS
    DownloadManager Information: 0 : Product Windows PowerShell (www.microsoft.com/web/webpi/2.0/WebProductList.xml?140) is not supported on this OS
    DownloadManager Information: 0 : Product Windows PowerShell (www.microsoft.com/web/webpi/2.0/WebProductList.xml?142) is not supported on this OS
    DownloadManager Information: 0 : Product Windows PowerShell (www.microsoft.com/web/webpi/2.0/WebProductList.xml?144) is not supported on this OS
    DownloadManager Information: 0 : Product Windows Installer 4.5 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?89) is not supported on this OS
    DownloadManager Information: 0 : Product FastCGI 1.0 for IIS 6.0 and IIS 5.1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?105) is not supported on this OS
    DownloadManager Information: 0 : Product FastCGI 1.5 for IIS 6.0 and IIS 5.1 - RC (www.microsoft.com/web/webpi/2.0/WebProductList.xml?605) is not supported on this OS
    DownloadManager Information: 0 : Product FastCGI 1.5 for IIS 6.0 and IIS 5.1 - Beta (www.microsoft.com/web/webpi/2.0/WebProductList.xml?704) is not supported on this OS
    DownloadManager Information: 0 : Product Windows Media Services 2008 R2 RC (www.microsoft.com/web/webpi/2.0/WebProductList.xml?444) is not supported on this OS
    DownloadManager Information: 0 : Product Internet Information Services 6.0 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?87) is not supported on this OS
    DownloadManager Information: 0 : Product PHP 5.2.10 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?203) is not supported on this OS
    DownloadManager Information: 0 : Product Enable ASP.NET (www.microsoft.com/web/webpi/2.0/WebApplicationList.xml?211) is not supported on this OS
    DownloadManager Information: 0 : Product .NET Framework 3.5 SP 1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?75) is installed
    DownloadManager Information: 0 : Product .NET Framework 2.0 SP 1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?216) is installed
    DownloadManager Information: 0 : Product Windows Installer 3.1 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?218) is installed
    DownloadManager Information: 0 : Product Windows PowerShell (www.microsoft.com/web/webpi/2.0/WebProductList.xml?136) is installed
    DownloadManager Information: 0 : Product Windows Installer 4.5 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?81) is installed
    DownloadManager Information: 0 : Product Product Title (www.microsoft.com/web/webpi/2.0/WebApplicationList.xml?212) is installed
    DownloadManager Information: 0 : Adding product Windows Media Services 2008 (www.microsoft.com/web/webpi/2.0/WebProductList.xml?111) to cart
    DownloadManager Information: 0 : Product 'www.microsoft.com/web/webpi/2.0/WebProductList.xml?111' was already in cart.
    DownloadManager Information: 0 : No SQL to configure
    DownloadManager Information: 0 : Setting current install to 1
    DownloadManager Information: 0 : Starting install sequence
    DownloadManager Information: 0 : Downloading file 'http://go.microsoft.com/fwlink/?LinkId=151640' to: C:\Users\Administrator.PHONETIME\AppData\Local\Temp\2\tmp2E8E.tmp
    DownloadManager Information: 0 : Moving downloaded file 'C:\Users\Administrator.PHONETIME\AppData\Local\Temp\2\tmp2E8E.tmp' to: C:\Users\Administrator.PHONETIME\AppData\Local\Microsoft\Web Platform Installer\installers\Windows6.0-KB934518-x64-Server.msu
    DownloadManager Information: 0 : Starting MSU install for product 'Windows Media Services 2008'. Commandline is: 'C:\Windows\system32\wusa.exe "C:\Users\Administrator.PHONETIME\AppData\Local\Microsoft\Web Platform Installer\installers\Windows6.0-KB934518-x64-Server.msu" /quiet /norestart'
    DownloadManager Information: 0 : Waiting for process: 1692 - C:\Windows\system32\wusa.exe
    DownloadManager Information: 0 : Install exit code for product 'Windows Media Services 2008' is 0
    DownloadManager Information: 0 : Starting EXE install for product 'Windows Media Services 2008'. Commandline is: 'C:\Windows\system32\net.exe MediaServer'
    DownloadManager Information: 0 : Waiting for process: 4288 - C:\Windows\system32\net.exe
    DownloadManager Information: 0 : Install exit code for product 'Windows Media Services 2008' is 1
    DownloadManager Error: 0 : Install return code for product 'Windows Media Services 2008' is Failure
    DownloadManager Information: 0 : Product Windows Media Services 2008 done install completed
    DownloadManager Information: 0 : Increasing current install to 2
    DownloadManager Information: 0 : Clearing cart

    Now can somebody help me?
    Wednesday, June 24, 2009 8:05 PM
  • Hi Cem,

     

    I don't think there is any issue with Windows Media Services. The new hot fix can be installed both on Window Server 2008 SP1 and Windows Server 2008 SP2.

     

     

    Best regards,

    Vincent Hu

     

    Thursday, June 25, 2009 3:47 AM
  • Thank you for the response.  The new file installed without a hitch!

    By way of feedback to Microsoft and TechNet:  While using this blog process worked to resolve an issue for MSFT customers, it could be improved by providing more information about your internal resolution process.  Vincent aparently wanted to help, but could not provide more info than this was an active bug and would be resolved "soon."  That was on June 1; over three weeks later the fix was deployed, but no update information was supplied during the interim.  I recommend a couple of tweeks to your bug/blog/customer info process.
        Specifically, the word "soon" is so indefinite as to be unhelpful.  If you could have told me that the resolution was assigned to someone (or some shop) and the preliminary time horizon, I would have substantive information to pass to my customers (and bosses).  Please consider if you can improve the process to provide more visibility to us (your customers).
       Thanks again for the bug fix!
    Thursday, June 25, 2009 12:00 PM
  • Vincent,

    I understand you are saying there is no issue, however as you see from my error log, installation fails on my Windows 2008 standart SP2 with the same way it has been failing. I wanted to use Web Installer so i will be sure that I am trying right installation package. What do you think my next should be ? Is there any way for me to create a trace for you so you can help me?

    Cem
    Thursday, June 25, 2009 1:33 PM
  • I got the same problem over here: Server 2008 SP2 Datacenter.

    After downloading the "new" WMS file, it tells me I need to download some update which has the same KB as WMS (I don't know why).
    So, I do it, it installs...nothing happens.
    I click on the "new" WMS file again and..."Update does not apply to your system"
    Thursday, June 25, 2009 7:18 PM
  • Thanks Vincent, the new hotfix works, i.e. it correctly installs Streaming Media Services on Windows Server 2008 Standard that has been updated to SP2.
    Thursday, June 25, 2009 7:57 PM
  • Vincent,

    I never saw it worked but when I checked the Add Roles wizard i see the role install. So add the role it is working fine thx.

    Cem
    Thursday, June 25, 2009 8:23 PM
  • Thanks Cem PAYZIN,
    Never thought to look in the Add Roles wizard.

    Still strange, FTP 7.5 didn't work like this.
    It installed like a standalone package.

    Eitherway, works now, so that's good.
    Thursday, June 25, 2009 8:29 PM
  • Hi Chief,

     

    I understand that it will be more convenient to enhance customer relations if we provide more information about the internal resolution process. Unfortunately, it's hard to provide such a service immediately. However, I will report this to our product team. Thanks for your understanding.

     

     

    Best regards,

    Vincent Hu

     

    Friday, June 26, 2009 2:44 AM