Does anybody have any ideas as to what is causing Jump Lists to not work for some users (including me)? RRS feed

  • Question

  • I performed an in-place upgrade from Vista Home Premium 32 bit to 7 Home Premium 32 bit. My Jump Lists will display and I can pin items to them etc. but when I click on nearly all application-specific tasks there is no response.


    WLM won't change my status or Sign Out when clicked.
    itunes and WMP won't play music from their Jump Lists.
    Internet Explorer won't start a private browsing session from it's Jump List

    I have tried uninstalling background applications that are rumoured to cause problems but still no success.
    I have performed a system file check from the cmd interface and it reports no problems.

    I am aware that this has probably come about due to performing an upgrade and not a clean install so please do not post telling me to do a clean install - that is not a practical option for me or I would have done it in the first place.

    Any suggestions as to what is causing the problems and hopefully some ideas on fixes will be greatly appreciated!
    Wednesday, November 4, 2009 4:22 AM

All replies

  • Hi, scottaj1991:

    I can reproduce your problem if I install a poorly-designed third party context menu handler. Follow the guidelines of this article written by MVP Ramesh: http://windowsxp.mvps.org/slowrightclick.htm

    Possible culprits are File Minimizer Pictures (http://www.balesio.com/corporate/eng/index.php), a-squared Anti-Malware 4.5 (http://www.emsisoft.com/en/software/antimalware/), or PowerISO (http://www.poweriso.com/).
    Microsoft MVP Windows Desktop Experience
    Wednesday, November 4, 2009 9:59 AM
  • Followed the guide and have tested all non-Microsoft context menu handlers. Still no luck. Cheers for the suggestion though
    Wednesday, November 4, 2009 2:34 PM
  • Hi Scottaj1991,

    Could you please reset all programs' Jump Lists to test this issue?

    To do it:

    Access %APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations, then delete all files in this folder.

    Windows will create new files automatically.

    Does it wok?

    Hope it helps.
    Thursday, November 5, 2009 3:21 AM
  • Nope still no luck I'm afraid..
    Thursday, November 5, 2009 11:17 AM
  • Nope still no luck I'm afraid..

    Hi Scottaj1991,

    Could you please confirm if the issue occur in Safe Mode?

    Friday, November 6, 2009 7:41 AM
  • Yes the issue still occurs in Safe mode
    Friday, November 6, 2009 10:14 AM
  • Yes the issue still occurs in Safe mode

    Hi Scottaj1991,

    I suggest you run a tool named Process Monitor to monitor system behavior. Please start the monitor and repro the issue. Then, stop monitor.


    If possible, please save the log and upload to Windows Live SkyDrive (http://www.skydrive.live.com/) and share the URL with us.


    Thank you for your cooperation. I am looking forward to your reply.




    Tuesday, November 10, 2009 9:22 AM
  • Scottaj1991,

    Do you have any extensions installed on your Win7 machine? Can you tell us what they are? We suspect a bad CM handler is causing this.

    Wednesday, November 11, 2009 3:18 AM
  • Unfortunately I decided to try to do a repair install to correct the problem and the install crashed during the final stage and I am now stuck with an endlessly restarting machine... Apparently this is a common problem but not common enough to be a high priority for Microsoft. So I can no longer help with any further information about the original problem. Though if anybody knows how to get the install to finish up please let me know!
    Wednesday, November 11, 2009 3:34 AM