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WinSAT error - RRS feed

  • Question

  • Hello, 

    We have noticed that WinSAT is not returning results on a huge amount of computers in our company.

    The error is the following :

    17521189 (10484) - d3d\dx9misc.cpp:1030: Error: Unable to create the D3D device

    17521189 (10484) - d3d\dx9misc.cpp:1030: Error: Unable to check the capabilities of the video card because a d3d device could not be created
    17521189 (10484) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imbalance

    How can I fix this ?

    Kind regards.

    Wednesday, December 20, 2017 2:42 PM

All replies

  •  Hi,

    Please try to update your video card drivers to the latest version in Device Manager.

    Please try to use clean boot to boot PC into a clean environment to see if the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    Please also check if the PC is up to date. (Type Windows Update in search box, then select Windows Update. On the Windows Update page, select Check for updates.)


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Friday, December 22, 2017 10:55 AM
    Thursday, December 21, 2017 1:31 AM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, December 28, 2017 9:18 AM
  • Sorry. No time to test for the moment due to higher priorities.
    Monday, January 22, 2018 1:12 PM