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Windows 10 Not showing updates from WSUS (Install office but not OS)

Question
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Hi all.
Odd one here. Windows 10 will download and install updates from our WSUS server for office 2013 but wont download and install Windows update.
WSUS is on Server 2012 R2 (latest patched)
Log from a computer:
2018/01/10 10:37:01.0425131 4220 94880 ComApi * START * Federated Search ClientId = UpdateOrchestrator (cV: EXOzaZfNJUW9ByL4.0.1.0)
2018/01/10 10:37:01.0426784 4220 94880 IdleTimer WU operation (SR.UpdateOrchestrator ID 36) started; operation # 251; does use network; is not at background priority
2018/01/10 10:37:01.0428500 4220 134260 IdleTimer WU operation (SR.UpdateOrchestrator ID 36, operation # 251) stopped; does use network; is not at background priority
2018/01/10 10:37:01.0529800 4220 154424 ComApi Federated Search: Starting search against 1 service(s) (cV = EXOzaZfNJUW9ByL4.0.1.0)
2018/01/10 10:37:01.0530924 4220 154424 ComApi * START * Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
2018/01/10 10:37:01.0537231 4220 154424 IdleTimer WU operation (CSearchCall::Init ID 37) started; operation # 254; does use network; is not at background priority
2018/01/10 10:37:01.0858904 4220 154424 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 37]
2018/01/10 10:37:01.0858943 4220 154424 Agent Removing service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 from sequential scan list
2018/01/10 10:37:01.0858970 4220 154424 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is not in sequential scan list
2018/01/10 10:37:01.0859000 4220 154424 Agent Added service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 to sequential scan list
2018/01/10 10:37:01.0860380 4220 134452 Agent Service 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 is in sequential scan list
2018/01/10 10:37:01.0951800 4220 122348 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 37]
2018/01/10 10:37:01.1048464 4220 122348 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 37
2018/01/10 10:37:01.1048485 4220 122348 Agent Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
2018/01/10 10:37:01.1048513 4220 122348 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2018/01/10 10:37:01.1048537 4220 122348 Agent ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2018/01/10 10:37:01.1048543 4220 122348 Agent Search Scope = {Machine}
2018/01/10 10:37:01.1048582 4220 122348 Agent Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
2018/01/10 10:37:01.1048588 4220 122348 Agent ProcessDriverDeferrals is set
2018/01/10 10:37:01.1065363 4220 122348 Agent Blocking Windows content for WUfB
2018/01/10 10:37:01.1862788 4220 122348 Misc Got WSUS Client/Server URL: http://WSUS2.NSNET.NET:8530/ClientWebService/client.asmx""
2018/01/10 10:37:01.2550571 4220 122348 Driver Skipping printer driver 3 due to incomplete info or mismatched environment - HWID[(null)] Provider[Microsoft] MfgName[Microsoft] Name[Remote Desktop Easy Print] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
2018/01/10 10:37:01.2550611 4220 122348 Driver Skipping printer driver 13 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
2018/01/10 10:37:01.5699984 4220 122348 ProtocolTalker ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://WSUS2.NSNET.NET:8530/ClientWebService/client.asmx
2018/01/10 10:37:01.5702605 4220 122348 ProtocolTalker OK to reuse existing configuration
2018/01/10 10:37:01.5702635 4220 122348 ProtocolTalker Existing cookie is valid, just use it
2018/01/10 10:37:01.5702650 4220 122348 ProtocolTalker PTInfo: Server requested registration
2018/01/10 10:37:01.7108441 4220 122348 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2018/01/10 10:37:02.3759976 4220 122348 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 255; does use network; is at background priority
2018/01/10 10:37:02.3760193 4220 122348 WebServices Auto proxy settings for this web service call.
2018/01/10 10:37:02.3875272 4220 122348 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 255) stopped; does use network; is at background priority
2018/01/10 10:37:02.3894403 4220 122348 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2018/01/10 10:37:02.3990058 4220 122348 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 256; does use network; is at background priority
2018/01/10 10:37:02.4136086 4220 122348 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 256) stopped; does use network; is at background priority
2018/01/10 10:37:02.4136194 4220 122348 ProtocolTalker SyncUpdates round trips: 2
2018/01/10 10:37:02.4252043 4220 122348 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2018/01/10 10:37:02.4297171 4220 122348 Agent Update filtered by policy: 6964AAB4-C5B5-43BD-A17D-FFB4346A8E1D.100
2018/01/10 10:37:02.4584176 4220 122348 Agent Found 0 updates and 78 categories in search; evaluated appl. rules of 289 out of 655 deployed entities
2018/01/10 10:37:02.4969696 4220 122348 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 37
2018/01/10 10:37:02.5014860 4220 122348 IdleTimer WU operation (CSearchCall::Init ID 37, operation # 254) stopped; does use network; is not at background priority
2018/01/10 10:37:02.5016476 4220 105228 ComApi *RESUMED* Search ClientId = UpdateOrchestrator, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
2018/01/10 10:37:02.5019986 4220 105228 ComApi * END * Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 (cV = EXOzaZfNJUW9ByL4.0.1.0.0)
2018/01/10 10:37:02.5022750 4220 154424 ComApi * END * All federated searches have completed. Jobs = 1, Succeeded = 1, ClientId = UpdateOrchestrator (cV = EXOzaZfNJUW9ByL4.0.1.0)
2018/01/10 10:37:02.5037524 4220 94880 ComApi * START * Federated Search ClientId = UpdateOrchestrator (cV: /zLeI0jT0k6pA6HV.0.1.0)
2018/01/10 10:37:02.5038603 4220 94880 IdleTimer WU operation (SR.UpdateOrchestrator ID 38) started; operation # 263; does use network; is not at background priority
2018/01/10 10:37:02.5039640 4220 134260 Agent Processing auto/pending service registrations and recovery.
2018/01/10 10:37:02.5783139 4220 134260 IdleTimer WU operation (SR.UpdateOrchestrator ID 38, operation # 263) stopped; does use network; is not at background priority
2018/01/10 10:37:02.5792009 4220 127532 ComApi Federated Search: Starting search against 2 service(s) (cV = /zLeI0jT0k6pA6HV.0.1.0)
2018/01/10 10:37:02.5792697 4220 127532 ComApi * START * Search ClientId = UpdateOrchestrator, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:02.5797304 4220 127532 IdleTimer WU operation (CSearchCall::Init ID 39) started; operation # 266; does use network; is not at background priority
2018/01/10 10:37:02.6098146 4220 127532 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 39]
2018/01/10 10:37:02.6098182 4220 127532 Agent Removing service 7971F918-A847-4430-9279-4A52D1EFE18D from sequential scan list
2018/01/10 10:37:02.6098212 4220 127532 Agent Service 7971F918-A847-4430-9279-4A52D1EFE18D is not in sequential scan list
2018/01/10 10:37:02.6098242 4220 127532 Agent Added service 7971F918-A847-4430-9279-4A52D1EFE18D to sequential scan list
2018/01/10 10:37:02.6099356 4220 127532 ComApi * START * Search ClientId = UpdateOrchestrator, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:02.6099699 4220 134452 Agent Service 7971F918-A847-4430-9279-4A52D1EFE18D is in sequential scan list
2018/01/10 10:37:02.6104308 4220 127532 IdleTimer WU operation (CSearchCall::Init ID 40) started; operation # 269; does use network; is not at background priority
2018/01/10 10:37:02.6266700 4220 151116 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 39]
2018/01/10 10:37:02.6420264 4220 151116 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 39
2018/01/10 10:37:02.6420462 4220 151116 Agent Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
2018/01/10 10:37:02.6420492 4220 151116 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2018/01/10 10:37:02.6420516 4220 151116 Agent ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2018/01/10 10:37:02.6420522 4220 151116 Agent Search Scope = {Machine}
2018/01/10 10:37:02.6420561 4220 151116 Agent Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
2018/01/10 10:37:02.6420567 4220 151116 Agent ProcessDriverDeferrals is set
2018/01/10 10:37:02.6421195 4220 151116 Agent *FAILED* [8024002E] CheckAccessByPolicy
2018/01/10 10:37:02.6625779 4220 127532 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 40]
2018/01/10 10:37:02.6625842 4220 127532 Agent Service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 is not in sequential scan list
2018/01/10 10:37:02.6626810 4220 134452 Agent Service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 is not in sequential scan list
2018/01/10 10:37:02.6793513 4220 154872 Agent * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 40]
2018/01/10 10:37:02.6905294 4220 151116 Agent Exit code = 0x8024002E
2018/01/10 10:37:02.6905312 4220 151116 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 39
2018/01/10 10:37:02.6939634 4220 154872 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 40
2018/01/10 10:37:02.6939652 4220 154872 Agent Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
2018/01/10 10:37:02.6939842 4220 154872 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2018/01/10 10:37:02.6939866 4220 154872 Agent ServiceID = {8B24B027-1DEE-BABB-9A95-3517DFB9C552} Third party service
2018/01/10 10:37:02.6939872 4220 154872 Agent Search Scope = {Machine}
2018/01/10 10:37:02.6939908 4220 154872 Agent Caller SID for Applicability: S-1-5-21-507921405-2111687655-682003330-16048
2018/01/10 10:37:02.6939914 4220 154872 Agent ProcessDriverDeferrals is set
2018/01/10 10:37:02.6960313 4220 151116 IdleTimer WU operation (CSearchCall::Init ID 39, operation # 266) stopped; does use network; is not at background priority
2018/01/10 10:37:02.6963161 4220 105228 ComApi *RESUMED* Search ClientId = UpdateOrchestrator, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:02.6965959 4220 105228 ComApi Exit code = 0x00000000, Result code = 0x8024002E (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:02.6965998 4220 105228 ComApi * END * Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 7971F918-A847-4430-9279-4A52D1EFE18D (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:02.7977348 4220 154872 Misc Got 8B24B027-1DEE-BABB-9A95-3517DFB9C552 redir Client/Server URL: https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx""
2018/01/10 10:37:02.7986753 4220 154872 Misc Token Requested with 0 category IDs.
2018/01/10 10:37:03.0462360 4220 154872 Misc GetUserTickets: No user tickets found. Returning WU_E_NO_USERTOKEN.
2018/01/10 10:37:03.0515441 4220 154872 Misc Acquired new token from Server
2018/01/10 10:37:03.0516850 4220 154872 Misc Got service 8B24B027-1DEE-BABB-9A95-3517DFB9C552 plugin Client/Server auth token of type 0x00000001
2018/01/10 10:37:03.1957487 4220 154872 ProtocolTalker ServiceId = {8B24B027-1DEE-BABB-9A95-3517DFB9C552}, Server URL = https://fe3.delivery.mp.microsoft.com/ClientWebService/client.asmx
2018/01/10 10:37:03.1959482 4220 154872 ProtocolTalker OK to reuse existing configuration
2018/01/10 10:37:03.1959512 4220 154872 ProtocolTalker Existing cookie is valid, just use it
2018/01/10 10:37:03.1960636 4220 154872 ProtocolTalker DeviceAttributes[URI]: E:BranchReadinessLevel=CB&ISVM=0&CurrentBranch=rs3_release&OEMModel=MS-7972&FlightRing=Retail&AttrDataVer=22&InstallLanguage=en-GB&OSUILocale=en-GB&InstallationType=Client&FirmwareVersion=C.C0&OSSkuId=121&App=WU&OEMName_Uncleaned=MSI&AppVer=10.0.16299.98&OSArchitecture=AMD64&UpdateManagementGroup=2&IsFlightingEnabled=0&IsDeviceRetailDemo=0&AcrobatReaderVer=18.9.20050.57426&TelemetryLevel=3&Bios=2017&Free=gt64&OSVersion=10.0.16299.125&DeviceFamily=Windows.Desktop
2018/01/10 10:37:03.1985686 4220 154872 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 270; does use network; is at background priority
2018/01/10 10:37:03.1986013 4220 154872 WebServices Auto proxy settings for this web service call.
2018/01/10 10:37:03.5417817 4220 154872 IdleTimer WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 270) stopped; does use network; is at background priority
2018/01/10 10:37:03.5431689 4220 154872 ProtocolTalker SyncUpdates round trips: 1
2018/01/10 10:37:03.6521597 4220 154872 Agent Found 0 updates and 7 categories in search; evaluated appl. rules of 13 out of 54 deployed entities
2018/01/10 10:37:03.6836048 4220 154872 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 40
2018/01/10 10:37:03.6907139 4220 154872 IdleTimer WU operation (CSearchCall::Init ID 40, operation # 269) stopped; does use network; is not at background priority
2018/01/10 10:37:03.6910750 4220 105228 ComApi *RESUMED* Search ClientId = UpdateOrchestrator, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:03.6914861 4220 105228 ComApi * END * Search ClientId = UpdateOrchestrator, Updates found = 0, ServiceId = 8B24B027-1DEE-BABB-9A95-3517DFB9C552 (cV = /zLeI0jT0k6pA6HV.0.1.0.0)
2018/01/10 10:37:03.6916922 4220 127532 ComApi * END * All federated searches have completed. Jobs = 2, Succeeded = 1, ClientId = UpdateOrchestrator (cV = /zLeI0jT0k6pA6HV.0.1.0)Ive added the .esd
Not sure what else i can do..
Any ideas?
Karl J
- Edited by Newpersn Wednesday, January 10, 2018 10:58 AM
Wednesday, January 10, 2018 10:56 AM
All replies
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Hi,
If you mean the Jan-2018 updates can not be downloaded into windows 10 computer please check the registry of that computer :
Key="HKEY_LOCAL_MACHINE" Subkey="SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat" Value="cadca5fe-87d3-4b96-b7fb-a231484277cc" Type="REG_DWORD” Data="0x00000000”
https://support.microsoft.com/en-us/help/4072699/january-3-2018-windows-security-updates-and-antivirus-software
If it doesn't exist , please manually add it then try again .
Best Regards,
Elton
Please remember to mark the replies as answers if they help.
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