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Word 2007 AppCrash - upon exit of app RRS feed

  • General discussion

  • Now anytime I close Word, I get the "Word has stopped working" message. Here are the details. Any ideas? Seems everything is going downhill!

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: WINWORD.EXE

    Application Version: 12.0.6331.5000

    Application Timestamp: 48fa27b4

    Fault Module Name: hpz3r4v6.dll

    Fault Module Version: 61.63.248.0

    Fault Module Timestamp: 45c072db

    Exception Code: c0000005

    Exception Offset: 00045ac8

    OS Version: 6.0.6001.2.1.0.256.1

    Locale ID: 1033

    Additional information about the problem:

    LCID: 1033

    Brand: Office12Crash

    skulcid: 1033

    Thursday, January 29, 2009 6:10 PM

All replies

  • Same problem, everybody is facing.. till now no solution from Microsoft nor Hp.. Please note reinstalling Office 2007 or the hp software does not solve the problem. Microsoft please help..
    Thursday, November 11, 2010 9:21 AM
  • i used to have the same problem on Vista.do a thorough system scan with you AV.

    after that, download, install and run trojan remover from www.simplysup.com


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Monday, November 15, 2010 12:27 AM