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skype for business 2015 IVR and user extension number RRS feed

  • Question

  • hi , guys, here is the scenario:

    my voice-gateway connected a E1 line which have 1 phone number only (but it can has 30 calls in the same time)

    then the voice gateway connecting to the CUCM v10, and the CUCM has a sip trunk with our skype for business server.

    now, we want to assign a extension number to each user, assume the E1 phone number is 123456.

    the customer from outside can call 123456 ,then will hear an audio, something like :please dial the extension number.

    then the customer dial 2001, then the call to tran to a user who assgin 2001 on skype for business server.

    I want to know:

     if the S4B server can pick the phone and play the audio (IVR)? and according to extension number(DTMF) then pass the call to the user

     

    thanks~

    Monday, February 18, 2019 1:01 AM

All replies

  • Hi Jerry,

    SFB Server can pick the phone and play the audio by configuring Response Group. However, according to your description, you have 30 extensions in your environment, it is not suitable to use IVR in your environment. In addition, you could not dial the extensions directly in IVR.

    Interactive workflows support up to two levels of questions, with each question having up to four possible answers. The IVR asks the caller a question, and depending on the caller’s response, routes the caller to a queue or asks a second question. The second question can also have four possible answers. Depending on the answer to the second-level question, the caller is routed to the appropriate queue. Details about this you could refer to the official document: Design interactive voice response call flows in Lync Server 2013

    To realize this feature, I suggest you could try to deploy Exchange UM in your environment. About the Exchange UM feature, you could refer to the following official document to find the details: Set up a UM auto attendant.  


    Best Regards,
    Evan Jiang


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    • Proposed as answer by woshixiaobai Tuesday, February 19, 2019 7:42 AM
    Monday, February 18, 2019 10:04 AM
  • Hi Jerry,

    Is there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, February 20, 2019 7:12 AM