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[Error Id: 15, Error Level: 1] Error message: Windows Defender Advanced Threat Protection Service failed to stop running! RRS feed

  • Question

  • When I try to run offboarding script I get the following error: [Error Id: 15, Error Level: 1]  Error message: Windows Defender Advanced Threat Protection Service failed to stop running!

    OS Name Microsoft Windows 10 Enterprise
    Version 10.0.16299 Build 16299

    Saturday, February 17, 2018 2:19 PM

All replies

    • Proposed as answer by Eng.Monem Saturday, April 11, 2020 11:17 PM
    • Unproposed as answer by Eng.Monem Saturday, April 11, 2020 11:17 PM
    Sunday, February 18, 2018 12:26 AM
  • The problem is not the onboarding, but the offboarding.

    This is the result of the connection test. (WDATPConnectivityAnalyzer)

    ******************************************************************** 
    ******************************************************************** 
    Testing URL : https://winatp-gw-cus.microsoft.com/test
    1 - Default proxy: Failed (12157: Certificate root is not Microsoft: 2148204809: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

    )

    Sunday, February 18, 2018 2:43 PM
  • This error occurs when you are using offboarding script that is not from the same tenant on which u did the onboarding from. Offboarding script must be from the same tenant.
    Friday, June 1, 2018 2:11 PM