BITS, WUAUSERV, WINDEFEND not working, in fact missing from the Services List. RRS feed

  • Question

  • Hi,

    I've a windows 7 Home Basic 64-bit Service Pack 1 in my PC. I noticed one day that I haven't been getting Windows Updates since a long time.

    After doing all research, I've found that the BITS, wuauserv and windefend services are not working. They're not even listed in the Services list. Even the firewall wasn't working, but after trying a few things it started to work.

    I have tried a lot of things, microsoft easy fixit 50202, it says "Error: Service BITS failed to start".

    I tried Windows Update Troubleshooter as well, but not all errors got fixed.

    I tried that 538mb Windows Update Standalone Installer Package too, got an error there too, "0x80070424: the specified service does not exist as an installed device."

    Please help me. Thanks.

    This is a latest Farbar Service Scanner log. It may be useful.

    Farbar Service Scanner Version: 27-01-2016
    Ran by Intel i5 (administrator) on 21-03-2016 at 13:30:47
    Running from "C:\Users\Intel i5\Desktop"
    Microsoft Windows 7 Home Basic  Service Pack 1 (X64)
    Boot Mode: Normal

    Internet Services:

    Connection Status:
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is unreachable
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:

    Firewall Disabled Policy:

    System Restore:

    System Restore Policy:

    Action Center:

    Windows Update:
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is OK.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.

    BITS Service is not running. Checking service configuration:
    The start type of BITS service is OK.
    The ImagePath of BITS service is OK.
    The ServiceDll of BITS service is OK.

    Windows Autoupdate Disabled Policy:

    Windows Defender:
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is OK.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.

    Windows Defender Disabled Policy:

    Other Services:

    File Check:
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\dnsapi.dll => File is digitally signed
    C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed

    **** End of log ****

    Monday, March 21, 2016 1:47 PM


  • Hi GouravSharma92,

    Based on your description, it seems that there is something wrong with the update components.

    We may try to reset the Windows Update components to check the result. Please refer to the link:

    How do I reset Windows Update components?


    SFC tools may be a good idea, please try it.

    Use the System File Checker tool to repair missing or corrupted system files:


    Best Regards,


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, March 22, 2016 9:39 AM