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End users are prompted to enter their credentials after working on application in random manner and time. RRS feed

  • Question

  • Issue:
    All end users are prompted to enter their credentials after working on application in random manner and time.

    We are using SharePoint office 2007 SP2, installed on windows 2003 64x, installed as farm (SharePoint, Database and separate Domain Controller) , we created our custom application  which is deployed on site 80, the application is exposed to end users over internet , AAM has been configured , and are using ForteGate firewall, our clients have their own PCs , running windows XP , IE8.

    As part of tracing the above issue the Session time out has change set on IIS for site 80 to from (5 minutes , InProc)  to (180 minutes , SQL server ), but didn't work.
    Client settings on IE to access our application over internet are:
    -Adding site to trusted sites, custom level for authentication "automatic logon with current user and password" , previously was " automatic logon only on Intranet zone".
    -Some users have stored their password in Manage User Credentials, while other are not all, their password have never been changed. 

    Trying to fix this issue, SharePoint office and WSS have been updated to SP2, and all Windows updates have been installed.

    Thanks
    Monday, October 3, 2011 4:39 AM

All replies

  • Hi ThunderbirdSN,

     

    Thanks for your post.

    It seems a permissions problem. There may be some resources, which you don’t have permission to access.

    First, is this happened to all the account? What’s about this admin account?

    Second, I suggest you to view the request resource using fiddler (http://www.fiddler2.com/fiddler2/ ). And you will know, when did the windows pop up. It’s may be an image, or a javascript file.

     

    Thanks,

    Wayne Fan

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact  tnmff@microsoft.com.

    Tuesday, October 4, 2011 2:54 AM
  • Thanks Wayne

    Yes, it happens to all users , we couldn't test admin account to access application over Internet, but from the same server we didn't get the issue for admin user.

     

     

    Tuesday, October 4, 2011 3:45 AM
  • HI,

    Then it seems to be a permission issue. You need to check permissions on every part of your application which is getting used.

    To do this quickly you can use check effective permissions functionality provided with admintoolkit.

    I hope this will help you out.


    Thanks, Rahul Rashu
    Tuesday, October 4, 2011 4:15 AM
  • hi ThunderbirdSN,

    Glad to receive your reply.

    What's the result of using fiddler? can you know which elemente cause the problem?

    Wednesday, October 5, 2011 3:17 AM