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BitLocker Issue after normal bootup RRS feed

  • Question

  • Hi,

    Got Bitlocker screen on laptop startup however there was not bitlocker enabled in it.

    It is showing some recovery key also. Can someone help to fix the issue.

    Rgds...Rajneesh 

    Tuesday, December 11, 2018 9:04 AM

All replies

  • Hi,

    Thanks for posting in Microsoft TechNet Forum.

    To make it easier to solve the problem, Kindly answer the following questions:

    1. Have you made any changes to your computer before?

    2. What methods have you tried to troubleshoot it?

    Try accessing your Microsoft account from any other device via the web. On the summary page in "Devices" click on the device in question, under it you will find "ENABLE Bitlocker".

    If it is convenient, please describe your problem in more detail.

    Meanwhile, please refer to the following link which may help you:

    https://support.microsoft.com/en-us/help/4057282/bitlocker-recovery-key-prompt-after-surface-uefi-or-tpm-firmware-updat

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com



    • Edited by hurry yang Tuesday, December 11, 2018 7:13 PM
    • Proposed as answer by hurry yang Monday, December 17, 2018 1:59 PM
    Tuesday, December 11, 2018 5:20 PM
  • Hi,

    Is there anything else I can do to help you on this issue?

    Please feel free to contact me if you have any questions.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Thursday, December 13, 2018 1:42 PM
  • Hi,
    How things are going there on this issue?
    Please let me know if you would like further assistance.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Saturday, December 15, 2018 1:07 PM
  • BL enables automatically under certain conditions. You should look at https://onedrive.live.com/RecoveryKey and see if it holds your recovery key.
    Monday, December 17, 2018 7:45 PM
  • Hi,

    If my answer is helpful to you, please mark it as an answer.

    This will help those who need help in the future to refer to it.

    Thank you for your cooperation.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com


    Friday, December 21, 2018 5:14 AM