locked
UNEXPECTED_KERNEL_MODE_TRAP, win 10 RRS feed

  • Question

  • Adata SSD XPG SX8200 PRO 512GB M.2 NVMe 2280
    Gigabyte GeForce RTX 2070 SUPER Gaming
    GoodRam IRDM PRO 2x8GB DDR4 3600
    MSI B450 TOMAHAWK MAX
    Dysk Seagate BarraCuda ST2000DM008 2TB sATA III
    Seasonic FOCUS GX-650 80Plus Gold 650W

    Procesor AMD Ryzen 5 3600 AM4

    memtest64+ ok

    ==================================================
    Dump File         : 053120-6187-01.dmp
    Crash Time        : 31.05.2020 01:16:27
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 00000000`00000008
    Parameter 2       : ffffa080`5af4de70
    Parameter 3       : 00000000`00000040
    Parameter 4       : ffffdd0a`c2193553
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+3dda20
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+3dda20
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\053120-6187-01.dmp
    Processors Count  : 12
    Major Version     : 15
    Minor Version     : 19041
    Dump File Size    : 1 202 468
    Dump File Time    : 31.05.2020 01:17:05
    ==================================================

    Saturday, May 30, 2020 11:48 PM

All replies

  • you will need to share the dump file.
    Sunday, May 31, 2020 5:57 AM
  • To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is: 

    Propose as answer = answered the question

    On the left side of each post:  Vote = a helpful post
    .
    .
    .
    .
    .
    Sunday, May 31, 2020 10:17 PM
  • Hi,

     

    This bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.

    https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x7f--unexpected-kernel-mode-trap

     

    If you recently added hardware to the computer, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics that the system manufacturer supplies to determine which hardware component failed.

     

    Hope above information can help you.


    Please remember to mark the replies as answers if they help.
    "Windows 10 Installation, Setup, and Deployment" forum will be migrating to a new home on Microsoft Q&A (Preview)!
    We invite you to post new questions in the "Windows 10 Installation, Setup, and Deployment" forum’s new home on Microsoft Q&A (Preview)!
    For more information, please refer to the sticky post.

    Monday, June 1, 2020 7:36 AM
  • If you need help troubleshooting the bugcheck 7F (UNEXPECTED_KERNEL_MODE_TRAP) > post log files per post on Sunday, May 31, 2020 10:17 PM
    Tuesday, June 2, 2020 4:53 PM