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Service Offering can be shown on portal to specific group ? RRS feed

  • Question

  • Hello Experts,

                    

    Is it possible to assign permissions on views and Service Offerings to separate tasks of different groups ?

    For example:

    1- Service Offering can be shown on portal to specific group 

    2- Specific group can only show specific view on SM Console 



    Tuesday, March 26, 2019 11:10 AM

Answers

  • Both requirements are possible.

    With Catalog Item Groups and User Roles you can define which users are able to see different Service Offerings and Request Offerings.

    With Queues and User Roles you can define which users are able to see specific Works Items. 

    Using Groups, Queues, and Lists in Service Manager

    Hope this helps.


    Andreas Baumgarten

    Tuesday, March 26, 2019 12:04 PM