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Windows 7 x64 always go to Blue Screen in idle STOP 0x000000F4 Physical memory dump with status 0xC0000010 (Fail to dump) RRS feed

  • Question

  • Hi All,

    I'm having issue with my Toshiba Portege Z830 laptop with SSD, somehow it always goes to BSoD as follows at random idle time without any workload or even login to the windows envrionment.

    Can anyone pease assist me with this issue ?

    The current laptop BSoD shows that it also fails the memory dump a well.

    BSoD


    /* Server Support Specialist */

    Saturday, July 21, 2012 1:06 AM

All replies

  • Have you changed (played with settings)  the power management?

    Rgds

    Milos

    Saturday, July 21, 2012 9:13 AM
  • No, I make it as High Performance and should not sleep but this is what I got ?

    /* Server Support Specialist */

    Sunday, July 22, 2012 3:29 PM
  • Hi,

    The error Physical memory dump FAILED with status 0XC0000010 means (STATUS_INVALID_DEVICE_REQUEST). Windows cannot access the storage when generating Dump file.

    One thing to note is that dump is supported only on simple or mirror volumes. Dump is not supported on software striped or RAID volumes. Also, please check your dump settings in System Configuration.

    Furthermore, since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).


    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).


    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.


    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/

    Juke Chou
    TechNet Subscriber Support
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    Juke Chou

    TechNet Community Support


    • Edited by Juke Chou Monday, July 23, 2012 8:02 AM
    Monday, July 23, 2012 8:01 AM
  • Hey have you resolved this issue? and if so how? I currently have this issue.
    Tuesday, December 18, 2012 10:07 AM
  • Hey have you resolved this issue? and if so how? I currently have this issue and get 10's more different BSOD
    Tuesday, December 18, 2012 10:07 AM
  • Hey have you resolved this issue? and if so how? I currently have this issue and get 10's more different BSOD
    Tuesday, December 18, 2012 10:07 AM