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SCSM 2012 - close incident by end user RRS feed

  • Question

  • Hi all

    I have a question, can the end user close a incident from the portal web of SCSM 2012 ???

    Monday, June 4, 2012 8:35 PM

Answers

  • An enduser can mark an incident as "Resolved" (Cancel request) but not as "Closed" from the SCSM 2012 portal.

     

    Andreas Baumgarten | H&D International Group

    Tuesday, June 5, 2012 5:17 AM

All replies

  • An enduser can mark an incident as "Resolved" (Cancel request) but not as "Closed" from the SCSM 2012 portal.

     

    Andreas Baumgarten | H&D International Group

    Tuesday, June 5, 2012 5:17 AM
  • i want to close the incident from this button can i ?????

    how to do this

    Sunday, November 25, 2012 11:44 AM
  • The source code of the SCSM 2012 Silverlight Webpart isn't available. So as far as I know it's not possible to modify the code to "close" the incident.  

    Andreas Baumgarten | H&D International Group

    Friday, November 30, 2012 9:15 AM