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Word to PDF or Print and its blank RRS feed

  • Question

  • in some files docs i print OR pdf and it is blank

    Wednesday, September 19, 2018 8:19 PM

All replies

  • Hi,

    What is the detailed version of Word you are using?( Open Word, create a blank document , click File > Account to check Office product information)

    You can create a new blank document and type in the content, such as typing some text, inserting some pictures. Is the output blank when you print it or print it to PDF?

    Look at the original Word document in the Backstage view (formerly Print Preview). Do you see the blank pages there as well?

    If the printing device is fine and the newly created file (with content) is also printed to blank, you can try the following method to see if they can solve your problem:

        • Update Office to the latest version

        You can refer to Install Office updates to update Office.

        • Try using safe mode to check if the custom template location can be modified normally. If it works, try to check if an add-in is causing the problem.

        For more information about Safe Mode, read: Open Office apps in safe mode on a Windows PC. To disable add-ins manually, please refer to this article.

        If the display is normal under Word, you can check the add-on first.

        1.Right-click the Start button Windows Start button in Windows 8 and Windows 10(lower-left corner), and choose Run. If you're in Windows 7, you can click on Start > Run.

        2.Type winword /safe and press Enter to start Excel.

        Note: If you get a "can't find" error after typing the command, check if you included a space between the app name and /safe. To ensure the Office app is in Safe Mode, check the title bar. You should see something like: Microsoft Excel (Safe Mode).

        If it doesn’t work in Safe Mode, the problem isn’t with add-ins. Try repairing Office or uninstalling and reinstalling it instead. If that still doesn't work, you should have the latest device drivers installed on your PC.

        If it works in Safe Mode, disable the application add-ins and COM add-ins one at a time:

        1. With the Office app still in Safe Mode, click File > Options > Add-Ins.
        2. Check the Manage list for Add-ins options, such as Word Add-ins or Excel Add-ins, and then click Go. If you can't find an Add-ins option specific to the Office app in the Manage list, choose COM Add-ins instead.
        3. Uncheck one of the add-ins in the list and click OK.

        Note: Some older add-ins are known to cause problems. Uncheck these add-ins first if they are in your list: Abbyy FineReader, PowerWord and Dragon Naturally Speaking.

        1. Restart the application (not in Safe Mode this time).

        If it works, there’s a problem with the add-in you unchecked. We recommend you visit the company website for the add-in to check for an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.

        If it doesn’t work , repeat the steps to uncheck the other add-ins one by one. If there was another Add-ins option in the Manage list, such as COM Add-ins, repeat this process for those add-ins as well. If all add-ins are unchecked and you still can’t solve this issue, the problem isn't related to add-ins. Try some of the other troubleshooting options provided.

        • Log in to the system with a different user account and open Office app to see if you can add a template location.
        • If you still have problems, you can try to repair Office.

        In Programs & Features in the Control Panel, select Office Program, Right-click it, then click Change, click Repair or Online Repair.

        • Reset Word

        We can try to reset the user options and registry settings in Word. You can refer to How to reset user options and registry settings in Word for help. There's an easy fix in the article.

        If You want fix by yourself, you can follow the steps in the article to modify registry settings in Word. Such as renaming this key of Word 2016: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word. After modifying the registry settings, you should reboot your PC, open your Word to check if it works.

        Tip: This article contains information about how to modify the registry. Make sure to back up the registry before you modify it.

        Restore the original global template file

        To restore the original global template file, follow these steps:

        1. Exit all Office programs.
        2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
    • At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

      Word 2016, Word 2013, Word 2010 and Word 2007

      ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm

      4.Type exit, and then press Enter.

      5.Start Word

      If you have any question or update, please feel free to let me know.

      Best Regards,

      Herb Gu


      Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

      Microsoft Team

      Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams
    Thursday, September 20, 2018 9:07 AM
  • First see if the text displays in the print preview at File | Print. If it does display, try changing the text color, for example, from "Automatic" to "Black."'

    If the text does NOT display in the preview, see if it has been formatted as hidden.

    For general print troubleshooting, see https://support.microsoft.com/en-us/help/826845/how-to-troubleshoot-print-failures-in-word.


    Stefan Blom, Microsoft Word MVP


    Thursday, September 20, 2018 6:54 PM
  • Hello,

    Any update here? Have you solved the problem? Is my answer helpful to you?

    I'm looking forward to your response. If you have any additions, or update, please feel free to let me know.

    Best Regards,
    Herb Gu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Microsoft Team

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams
    Tuesday, September 25, 2018 4:08 AM