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unable to open sound mixer on taskbar audio icon RRS feed

  • Question

  • hello,

    i have issue with opening sound mixer.
    i already tried to reinstall soundcard driver and disable some startup application that might have relation to sound, but nothing changed

    the only hints i got is, i can access mixer as soon as i login, but after login loading complete, i can't access sound mixer anymore, even i end process sndvol.exe and restart it.

    When i click on the icon, i can see the system loading, its seems that when access sound mixer, it access something then passed to sound mixer.

    for information :
    my system is dell XPS730
    soundcard Asus XonarD2X (latest driver installed)
    Nvidia 790i ultra chipset


    thanks before
    Saturday, October 18, 2008 5:05 PM

Answers

  •  

    Hi,

     

    This issue can be caused by software confliction. I suggest that you temporary uninstall all of the audio related programs, and then check if the issue still occurs.

     

    If it reoccurs, please boot in Clean Boot Mode.

     

    Clean boot

    =================

    Let’s disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

     

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

     

    However, if the issue still occurs in Clean Boot Mode, please let me know if the issue occurs when you just installed the system.

     

    Hope it helps.

     

     

    Tuesday, October 21, 2008 6:51 AM
    Moderator