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    Hi,

    When booting with a DART 8 media (created using MDOP 2012), and accessing the "Diagnostic and Recovery Toolset", many features display a black unusable link labeled "Tool requires a supported offline OS".

    1. The installed OS is Windows 8 PRO, x64 and so is DART (x64)

    2. When using the "Explorer" feature (which works), I can access without any problem the drive on which  Windows is installed.

    Q: What is a "supported offline OS" then?

    Thanks.

    Thomas.

    Sunday, December 9, 2012 10:52 AM

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    Hi,

    I was looking for a solution too, having the same problem and then I found this:

    1. using DART 8.1 x64 (MDOP 2013)  having Windows 8.1 PRO x64 installed

    2. when booting on the CD created, I choose my external DVD drive as boot device using the "UEFI DVD drive xyz..."  (have UEFI)

    3. got the "Tool requires a supported offline OS" problem. Had access to everywhere on all disks.

    4. searched for solution (forum) and found this thread. Leo Huang gave it up without saying bye or did he found no one familiar with this topic in the house for >1 year?

    5. rebooted and choose this time to boot from the same DVD but selected "USB DVD drive xyz..." instead...

    6. got access to all functions OK...

    7. learn what you can from this... (BIOS/UEFI problem?)

    Regards,

    Thomas.




    Monday, March 24, 2014 6:32 PM

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    Hi,

    Thank you for your question.

    I am trying to involve someone familiar with this topic to further look at this issue.

    Regards,

    Leo   Huang

    Leo Huang
    TechNet Community Support

    • Proposed as answer by George Spencer Tuesday, February 28, 2017 8:05 AM
    • Unproposed as answer by George Spencer Tuesday, February 28, 2017 8:05 AM
    Tuesday, December 11, 2012 6:47 AM
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    Any news on this? I am experiencing the same problem.
    Wednesday, December 19, 2012 7:02 AM
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    Hi,

    No, nothing new except that I booted with the same USB Dart Key a Windows 8 Enterprise installed computer and there, all options were usable. Would that mean that this is only for "Enterprise"?

    Would you please tell which W8 you had the same problem "smti" ?

    Thanks.

    Thomas.

    Wednesday, December 19, 2012 3:39 PM
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    Hi Leo...

    Did you found anyone "familiar" with this topic to look at it or should I close the thread?

    BTW,  tried it on another computer (laptop) with W8 PRO installed and the list showed up with only some available options like Explorer, file restore, disk commander but still required "a supported offline OS" for other options like Locksmith, SFC Scan, Computer Management etc...

    Thanks.

    Thomas.

    Friday, January 4, 2013 10:14 AM
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    Is there any update on this because I have exactly the same problem.  Many of the update tools are not available "a supported offline OS".  I have a software raid using win8 and have yet to figure out how to restore when the boot disk fails.  Don't know if dart will help because most of the useful tools are unavailable.  

    Thursday, January 10, 2013 5:44 AM
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    I assume your running it from MDT boot disk

    Form Michael Niehaus  - "ttp://blogs.technet.com/b/mniehaus/archive/2011/11/28/mdt-2012-new-feature-dart-integration.aspx" 

    "The DaRT items that aren't enabled when you choose the "Run DaRT Tools" option on the MDT "welcome" wizard would be enabled if you chose the "Run Windows Recovery Wizard" option.  That would show you the "select an OS" wizard that you are familiar with; once you've made that choice, you can then choose "DaRT" from the WinRE menu and the options will be enabled.
    We didn't want to force you through that route, because the "Windows Recovery Wizard" option is only available if we can find a boot.wim that matches the WAIK version.  And you might not have an OS on the machine, but you still want to use some of the tools."

    Friday, February 15, 2013 4:59 PM
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    I'm running it from the DVD burned from the ISO file created by the MDOP DART assistant. Didn't changed a bit, just clicked for standard choices.

    Thomas.

    Friday, February 15, 2013 5:02 PM
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    I am having the same problem. No OS is recognized. I have 4 bootable systems that all work. XP, Vista, Win7 and Win8, yet DaRT does not find any of them and I cannot select a system for repair. The Recovery Tools screen for OS selection does not appear for me.. Anyone know how to fix this?

    When I run the windows defender tool, it finds all of the systems and prompts me to select the one I want to scan. I  tried to run recenv.exe from the Dart command prompt and it executes, but nothing is displayed.



    Sunday, April 7, 2013 12:22 PM
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    After looking into this a bit further, I have come to the conclusion
    that the output created by DaRT8 is either broken or brain-dead. The
    reason I say this, is that I created a DaRT7 iso/wim and it had no
    problem finding any of my offline systems.

    After booting DaRT7 and selecting the keyboard, the system displays
    'searching for windows installations'. The first time using DaRT7, it
    did not find any systems, but it prompted me with the following message:
    'Windows found problems with your computer's startup options. Do you
    want to apply repairs and restart your computer?'

    The 'show details' for this prompt showed the following:

    The following startup options will be added:
    Name: Windows 7 Ultimate (recovered)
    Path: Windows
    Windows Device: Partition=D: (20494 MB)

    Name: Windows 8 Pro with Media Center (recovered)
    Path: Windows
    Windows Device: Partition=L: (20494 MB)

    Name: Windows Vista (TM) Business (recovered)
    Path: Windows
    Windows Device: Partition=K: (20494 MB)

    After allowing apply repairs, The system rebooted and this time three
    systems were displayed for selection. All DaRT7 tools were available for
    use after selecting a target system. The main difference I see between
    DaRT7 and DaRT8 is that DaRT7 can repair the problem when it cannot find
    what it is looking for and DaRT8 cannot. The interesting thing is that
    after DaRT7 repaired the problem, I booted DaRT8 and it was now able to
    show the same systems for selection and all tools now had active links
    after choosing a system for repair.

    Basically, what happens is that DaRT7 creates the necessary BCD for the
    offline systems if it does not find a BCD on the flash drive from where you
    booted DaRT from. In my case, DaRT7 then created the necessary BCD on
    the flash drive, but DaRT8 did not have the smarts to to do this.

    How dumb is that for a recovery app?

    So if you want to use DaRT8 on a multi-boot system, be sure you have a
    BCD containing your offline system information available. Otherwise, you
    may not be able to choose the system you want to repair.


    • Edited by click-click Sunday, April 14, 2013 11:06 AM
    Sunday, April 14, 2013 10:29 AM
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    Hi,

    I was looking for a solution too, having the same problem and then I found this:

    1. using DART 8.1 x64 (MDOP 2013)  having Windows 8.1 PRO x64 installed

    2. when booting on the CD created, I choose my external DVD drive as boot device using the "UEFI DVD drive xyz..."  (have UEFI)

    3. got the "Tool requires a supported offline OS" problem. Had access to everywhere on all disks.

    4. searched for solution (forum) and found this thread. Leo Huang gave it up without saying bye or did he found no one familiar with this topic in the house for >1 year?

    5. rebooted and choose this time to boot from the same DVD but selected "USB DVD drive xyz..." instead...

    6. got access to all functions OK...

    7. learn what you can from this... (BIOS/UEFI problem?)

    Regards,

    Thomas.




    Monday, March 24, 2014 6:32 PM
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    I had the same experience except UEFI worked and the legacy didn't. I would guess that the choice depends on how the OS is installed - with or without UEFI partitioning. One thing that tripped me up initially was that using a USB drive, legacy shows as 'USB Storage Device' and UEFI shows as the actual device name which isn't marked as a USB drive.

    Jim

    Jim Riekse

    Friday, December 5, 2014 11:26 PM