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SMTP Address RRS feed

  • Question

  • Hello,

    A user scans a document and send it throught the scanner.

    The scan address is: scan@mycompanyname.com

    The this is that I cannot find that SMTP address in my organisation. it seems like the scanner has been somehow configured to take that scan@mycompanyname.com SMTP address.

    Users were receiving the emails as Junk E-mails so I did whitelist the email address. Though, one user still had the problem and the onsite support had to allow the SMTP address from the outlook application.

    I just wonder how could I find out who is behing the scan@mycompanyname.com ?? The Header? how could I get all the information? Any info, tips etc.. are more than welcome!!

    Thanks
    Friday, November 20, 2009 3:16 PM

Answers

  • That address is probably set on the scanner itself.

    You could always look in the Internet headers of the message in Outlook or look in message tracking.
    • Proposed as answer by Andy DavidMVP Tuesday, November 24, 2009 12:44 PM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Friday, November 20, 2009 4:09 PM
  • Hi,

    This email address maybe configured on the scanner. You can contact the support of the scanner to work this issue.

    Thanks

    Allen
    • Proposed as answer by VSP-- Tuesday, November 24, 2009 9:44 AM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:02 AM
  • Sender address is set by the scanner. It depends on the vendor where in the UI (or through the control panel) you can configure this.

    Michel de Rooij,
    MCITP Ent.Msg | MCTS W2008, E2k7Conf | MCSE+Msg2k3 | MCSE+Inet2k3 | Prince2 Fnd | ITIL
    http://twitter.com/mderooij
    • Proposed as answer by VSP-- Tuesday, November 24, 2009 9:44 AM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:09 AM
  • Hi,

    I assume that you have Network Scanner with SMTP server and sender email address setting. Normally, you can connect by web browser to that kind of scanner. Then, you try to find the sender email address scan@mycompanyname.com and change it to your company's email address.

    Thanks.
    Kyi
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:21 AM

All replies

  • That address is probably set on the scanner itself.

    You could always look in the Internet headers of the message in Outlook or look in message tracking.
    • Proposed as answer by Andy DavidMVP Tuesday, November 24, 2009 12:44 PM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Friday, November 20, 2009 4:09 PM
  • Hi,

    This email address maybe configured on the scanner. You can contact the support of the scanner to work this issue.

    Thanks

    Allen
    • Proposed as answer by VSP-- Tuesday, November 24, 2009 9:44 AM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:02 AM
  • Sender address is set by the scanner. It depends on the vendor where in the UI (or through the control panel) you can configure this.

    Michel de Rooij,
    MCITP Ent.Msg | MCTS W2008, E2k7Conf | MCSE+Msg2k3 | MCSE+Inet2k3 | Prince2 Fnd | ITIL
    http://twitter.com/mderooij
    • Proposed as answer by VSP-- Tuesday, November 24, 2009 9:44 AM
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:09 AM
  • Hi,

    I assume that you have Network Scanner with SMTP server and sender email address setting. Normally, you can connect by web browser to that kind of scanner. Then, you try to find the sender email address scan@mycompanyname.com and change it to your company's email address.

    Thanks.
    Kyi
    • Marked as answer by Allen Song Friday, November 27, 2009 8:41 AM
    Tuesday, November 24, 2009 9:21 AM