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Vista Home Edition Reboots itself RRS feed

  • Question

  •  

    Is there a fix for this problem?

     

    Thanks.

    Thursday, February 28, 2008 10:07 PM

Answers

  •  

    Hi,

     

    Automatic rebooting issues usually can be kernel mode crash issues. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Tuesday, March 4, 2008 3:02 AM
    Moderator

All replies

  •  

    Hi,

     

    Automatic rebooting issues usually can be kernel mode crash issues. Generally it occurs when a driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Tuesday, March 4, 2008 3:02 AM
    Moderator
  •  

    Hi Tim,

     

    The system reboots itself even though there is no user activity.  I have not seen anything like this before.

     

    Regards.

    Monday, March 10, 2008 10:20 PM