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Partitions and Restore RRS feed

  • Question

  • I was trying to install Windows Home Premium and couldn't. At that time I didn't know about Service Pack 1 having to be on there first. So, I installed it on a partition. Now, I can't find the partition to uninstall it. Plus, I want to take this computer back to factory restore, and just install both Windows Basic and Premium clean. I can't find any info on restoring back to factory clean. Any help would be appreciated.

     

    Friday, August 1, 2008 3:06 PM

Answers

  • Widget

     

    The procedure for returning to the 'factory clean' state depends on the manufacturer of the computer. The procedure will vary between manufacturers.

     

    Your best option is to contact the computer maker to inquire about what recovery options they have configured for the system and how to use them.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
    By marking a post as Answered, you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, August 2, 2008 3:50 AM
    Moderator
  • Hi Widget01,

     

    Thank you for your update.

     

    Regarding the “Factory Clean”, as this function is designed by your composter manufacturer, you need to contact your computer manufacturer to get the detail setps.

     

    For your convenience:

     

    Dell Support Home Page

    http://support.dell.com/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    In addition, hope the following Microsoft articles can help you.

     

    How to install Windows Vista

    http://support.microsoft.com/kb/918884

     

    Get Windows Vista: Windows Anytime Upgrade FAQ

    http://www.microsoft.com/windows/windows-vista/get/anytime-upgrade-faq.aspx

     

    Thanks.  

     

    Tuesday, August 5, 2008 7:50 AM
    Moderator

All replies

  • Widget

     

    The procedure for returning to the 'factory clean' state depends on the manufacturer of the computer. The procedure will vary between manufacturers.

     

    Your best option is to contact the computer maker to inquire about what recovery options they have configured for the system and how to use them.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.
    By marking a post as Answered, you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, August 2, 2008 3:50 AM
    Moderator
  • Hi,

     

    Please understand that Windows Vista does not support uninstalling it directly. We need manually restore the computer to a previous Windows installation.

     

    For more detail steps, you can refer to the following Microsoft Knowledge Base article:

     

    How to restore a computer to a previous Windows installation after you install Windows Vista

    http://support.microsoft.com/default.aspx/kb/933168

     

    Regarding to “Factory Clean”, just like Ronnie said, it is recommended to contact computer manufacturer to address this issue.

     

    Hope it helps.

     

     

    Monday, August 4, 2008 3:23 AM
    Moderator
  • Thanks for your help Ronnie. I forgot to mention I have a Dell desktop. I am having all kinds of problems with this

    Vista Premium Upgrade. I still can't find the partition or the file to uninstall it. I can't restore it, to start over, and now I just found out my printer won't print. I had just bought my printer before I bought this computer with Vista Basic and had to download all new drivers for all my add ons. It really is a mess, because now I have to do it all again for upgrading to Premium. It sure would be easier to just restore it back to day one, but I can't find any info on how to do it at Microsoft or Dell. I certainly am not a professional when it comes to this, and now I think I should just left well enough alone. Anyway, thanks again for your responce. Anyone know how to restore this back to factory? Thanks in advance.

     

     

    Monday, August 4, 2008 6:06 AM
  • I looked that up and they say to look for windows.old in my files. Well, I didn't have a file with that name on it.  Now I have to see what it says to do if you don't have a file with that name. Thanks all and I apologize for not seeing everyones responce and thanking you all at one time. I need to get rid of the stuff on the one partition and can't find it. I assume its taking up a lot of memory. Plus its a pain everytime I restart and have to pick which Vista to run. I should just keep remembering this phrase when I get ideas to upgrade " If it ain't broke, don't fix it" and just kept the Basic.

     

    Monday, August 4, 2008 6:13 AM
  • Hi Widget01,

     

    Thank you for your update.

     

    Regarding the “Factory Clean”, as this function is designed by your composter manufacturer, you need to contact your computer manufacturer to get the detail setps.

     

    For your convenience:

     

    Dell Support Home Page

    http://support.dell.com/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    In addition, hope the following Microsoft articles can help you.

     

    How to install Windows Vista

    http://support.microsoft.com/kb/918884

     

    Get Windows Vista: Windows Anytime Upgrade FAQ

    http://www.microsoft.com/windows/windows-vista/get/anytime-upgrade-faq.aspx

     

    Thanks.  

     

    Tuesday, August 5, 2008 7:50 AM
    Moderator