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Skype for Business Response group linked with Exchange UM Auto Attendant RRS feed

  • Question

  • This is kind of a multipart question. We have Skype for Business On Prem and exchange online. We want to create a response group that after hours routes to an exchange UM auto attendant. What is the bets way to do this?

    The second part (if this is possible) is that we want to set it so that if a user hits option one it routes the call round robin to a list of predefined cell phone numbers where as if one user doesn't pick up it routes to the next user's cell #. Is this possible

    Wednesday, December 23, 2015 1:13 AM

Answers

  • Hi,

    You can set the response group to forward to a sip address or voicemail after hours. If you have your S4B configured to work with Exchange Online, this is very simple.

    Part 2 I'm afraid isn't possible. Response group calls cannot ring outside the organization, be forwarded or sim ring.

    Hope this helps.

    • Proposed as answer by Eason Huang Wednesday, December 23, 2015 8:21 AM
    • Marked as answer by Eason Huang Thursday, January 7, 2016 2:21 AM
    Wednesday, December 23, 2015 7:48 AM

All replies

  • Hi,

    You can set the response group to forward to a sip address or voicemail after hours. If you have your S4B configured to work with Exchange Online, this is very simple.

    Part 2 I'm afraid isn't possible. Response group calls cannot ring outside the organization, be forwarded or sim ring.

    Hope this helps.

    • Proposed as answer by Eason Huang Wednesday, December 23, 2015 8:21 AM
    • Marked as answer by Eason Huang Thursday, January 7, 2016 2:21 AM
    Wednesday, December 23, 2015 7:48 AM
  • Hi,

    For the first question, firstly you need to make SFB Server on-Premises UM integration with Exchange Online:

    You can refer to the link below:

    http://lyncinsider.com/instant-messaging/how-to-connect-lync-server-to-exchange-online-part-1/

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support



    • Edited by Eason Huang Wednesday, December 23, 2015 8:23 AM
    Wednesday, December 23, 2015 8:17 AM