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Shut down? RRS feed

  • Question

  • Hello, my name is TT and my laptop after loging off won't shut down. It will say "shutting down" and it will stay that way for a long time then the screen will go dark but the laptop is still running.

    Could anyone give me some help please?

    TT

    Saturday, August 6, 2011 10:29 PM

Answers

  • Hi TT,

    Certain things you can try are to find out the root cause of the problem are given below.
     
    1.  Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, August 10, 2011 9:49 AM
    Moderator

All replies

  • Hello,

    try restoring your system state using a restore point that dates before the appearance of your problems.

    Another option is to perform a full scan on your disks to delete possible existance of viruses / spywares / malware programs. One done, perform a repair install of your OS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

     

    Sunday, August 7, 2011 2:53 PM
  • Hi TT,

    Certain things you can try are to find out the root cause of the problem are given below.
     
    1.  Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, August 10, 2011 9:49 AM
    Moderator