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Application incompatible in windows7 64 bit machine RRS feed

  • Question

  • Hi,

    I have an application which works fine in windows 32 bit environment.

    It also works in windows server 2008 64 bit environmetn. But the application is not working in windows 7 64 bit environment.

    The installation of the application works fine with no errors but when i launch the application, it throws a msg box showing "Attempeted an unsupported operation "

    clicking ok button several times launches the application with nothing in it... eventually the process ahs to be killed via task manger.

    can someone help me in resolving this.

    I tried, Troubleshoot compatibity option( which says the application is incompatible) but it works in some windows 7 64 bit machine also.

    Sometimes, it throws error like, the application has stopped working with an error saying

    roblem Event Name: BEX
      Application Name: aaa.exe
      Application Version: 2.0.0.1
      Application Timestamp: 50cee5eb
      Fault Module Name: MSVCR90.dll
      Fault Module Version: 9.0.30729.4940
      Fault Module Timestamp: 4ca2ef57
      Exception Offset: 0002fc96
      Exception Code: c0000417
      Exception Data: 00000000
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 5764
      Additional Information 2: 57644a97c584465c7d62c7a5ee77377c
      Additional Information 3: dae9
      Additional Information 4: dae9cbf088fd98d723fe22f294c92ad8  This error comes in one of the machines, the other machine shows no error but the application fails to launch.  Any help will be very useful

    Wednesday, April 24, 2013 7:35 AM

Answers

  • Installed .net framework 3.5 in the machine..... now the application launched without errors..!!! even after uninstalling .net framework... now the app works!!!!!

    shakthi

    Sunday, April 28, 2013 12:56 PM

All replies

  • If it's working on some 64-bit Win7 and not others, I would suggest looking at what versions of C++ Redistributable are on those machines and ensure they are on all machines that require this application...


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Wednesday, April 24, 2013 5:47 PM
  • Thank you for ur help Rorymon !!

    I tried even with installing all the redistributables available. Nothing is working out.

    The developer says she rund the code in IDE with target machine as x86. Will that be a problem for the application to not work in 64 bit machines ?

    Thanks again !


    shakthi

    Thursday, April 25, 2013 1:09 AM
  • Installed .net framework 3.5 in the machine..... now the application launched without errors..!!! even after uninstalling .net framework... now the app works!!!!!

    shakthi

    Sunday, April 28, 2013 12:56 PM
  • Glad to hear that the issue was resolved:D

    Tracy Cai
    TechNet Community Support

    Monday, April 29, 2013 1:31 AM