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  • Question

  • in recent weeks seem to be getting a lot more downloads from microsoft? a lot of the security downloads saying Failed,? why is yhis, thank you, patsy M/s
    Wednesday, November 16, 2011 2:05 AM

Answers

  • Hi,

     

    You may refer to the following article to narrow down the issue:

     

    Troubleshoot problems with installing updates

     

    Also try to temporarily disable the third party security programs and boot in Clean Boot to perform update.

     

    If above suggestions not help, assist me in collecting the following information in order to provide more effective troubleshooting steps.

     

    How to collect the WindowsUpdate.log file

    ===========================

    1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click "File" and then click "Save As".

    3. From the left panel, click "Desktop" and click "Save".

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    Regards,

     

    Sabrina


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    • Marked as answer by Sabrina Shen Tuesday, November 22, 2011 4:26 AM
    Thursday, November 17, 2011 6:59 AM