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unexpected shut down event id 1076 RRS feed

  • Question

  • In our envirnment we are using windows server 2008 r2 Standard editon

    evey wednsday my exchange server goes restarted with bellow

    Log Name:      System
    Source:        USER32
    Date:          6/20/2012 5:57:05 PM
    Event ID:      1076
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          APPSERVER\administrator
    Computer:      SJKMAILSERVER.APPServer.local
    Description:
    The reason supplied by user APPSERVER\administrator for the last unexpected shutdown of this computer is: Other (Unplanned)
     Reason Code: 0xa000000
     Problem ID:
     Bugcheck String:
     Comment: 

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="USER32" />
        <EventID Qualifiers="32768">1076</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-20T12:27:05.000000000Z" />
        <EventRecordID>39145</EventRecordID>
        <Channel>System</Channel>
        <Computer>SJKMAILSERVER.APPServer.local</Computer>
        <Security UserID="S-1-5-21-2940717196-699196800-862096716-500" />
      </System>
      <EventData>
        <Data>Other (Unplanned)</Data>
        <Data>0xa000000</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>APPSERVER\administrator</Data>
        <Binary>0000000A000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    Please give me solution for this

    Regards

    Chandrakant redkar

    9833816042

    Wednesday, June 20, 2012 12:46 PM

Answers

  • Hello,


    Have you tried to analyze the dump file? I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Because we find it seems to be system crash issue and we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective for us to debug the crash dump file here in the forum.


    To obtain the phone numbers for specific technology request please take a look at the web site listed below:
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607


    Thanks
    Zhang

    Thursday, June 21, 2012 7:46 AM